Karen Jonah Edem

KAREN EDEM Customer Service Support EDUCATION --www.linkedin.com/in/karenedem Certification -2022 SUMMARY ● Enthausiatic self-motivator with experience in customer relations, market research, sales, marketing, and strategies. ● Experience in creating exceptional customer support services. IT Support Fundamentals - WORK EXPERIENCE BSc. Banking and Finance, University of Uyo (2012). Hubspot Service Hub Coursera 2022 Google Digital Garage - 2022 Customer Service Fundamental - Coursera 2022 SKILLS ● Verbal and written Sales/ Marketing Coordinator 2021 - 2022 Natures Pure Love Ltd, UK ● Strategize and build a tentative marketing funnel using the webinar structure. ● Generate reports in excel and PowerPoint to conduct trend analysis and market research to identify the target market and help to optimize the website and the e-commerce store. communication ● Strategic planning/collaboration and management. ● Microsoft office/ Google workspace INTEREST ● Marketing and sales ● Strategy & Operation. ● Management and coordination ● Reporting and analyzing Online Store Manager 2019 - 2021 K’S Stores, Abuja-Nigeria ● Collaborate and create a viable marketing funnel that aids analysis and reporting.. ● Led the optimization of the online store and brand awareness through targeted and retargeting ads, listings, and organic content on social media. Project Coordinator/ Customer Service- Chazon Beth Psychotherapy and Human Development, Abuja-Nigeria ● Led a successful execution of a psychotherapy and human development workshop, which had 150 participants in five locations across Nigeria. ● Influenced a customer-centered service and incorporated the prioritization matrix for time management and organization.