Karen Jienth Cordoba Villalobos

CONTACT-- KAREN CORDOBA CUSTOMER SERVICE SPECIALIST Bogota, Colombia PROFILE I am a highly experienced and versatile professional with a decadelong career in the call center industry, showcasing unwavering dedication to excellence and a strong commitment to customer service. My journey in telecommunications has equipped me with a diverse skill set, enabling me to adapt to various organizational needs. I thrive on challenges, am passionate about continuous learning, and am eager to master HTML, CSS, and API processes. EXPERIENCE VIRTUAL ASSISTANT | VIRTUAL LATINOS June 2022 - Present Overseeing end-to-end property selling processes. Facilitating continuous communication and coordination of inspections, showings, title paperwork, and closing meetings. Managing buyer-seller meetings and coordinating property repair work with contractors. OPERATIONS MANAGER | 24-7 INTOUCH Oct 2020 - May 2022 Managed 5-8 team leaders with a focus on leadership development, data analysis, and regular client reporting. Developed and executed action plans to drive With a robust background in customer service and management, I am well-positioned to bring exceptional performance to your company. continuous performance improvement. TEAM MANAGER/LEADER | SUTHERLAND GLOBAL, BOGOTA 2018 – June 2020 Managed 5-8 team leaders with a focus on leadership development, data analysis, and regular SKILLS client reporting. Developed and executed action plans to drive continuous performance improvement. Problem-solver Adaptability ASSISTANT OPERATIONS MANAGER – ACCEDO Communication 24/7 BUCARAMANGA Active listening 2017 - 2018 Attention to Detail Empathy Time managemen CRM system management Goal oriented Fast learner Proficient in advanced data analysis, including KPI and adherence metrics. Acquired expertise in analyzing various types of reports to enhance coaching abilities. Successfully guided a team of 6 leaders in achieving their respective team goals through data-driven strategies. LANGUAGES Spanish English TEAM MANAGER / TEAM LEADER – ACCEDO 24/7 PEREIRA 2015 - 2017 Successfully led a team of 15 agents to achieve the top position at a billing campaign. Demonstrated adaptability and leadership by transitioning to a role as a transition team leader, effectively preparing agents for operational tasks. Contributed to the development of high-performing agents who excelled in their respective teams, showcasing leadership and training abilities. EDUCATION MARIA INMACULADA 2015 - 2017 Bilingual Bachelor UNIVERSIDAD DEL QUINDIO 2008 - 2013 Modern Languages Teacher