Karen Ibeth Torres Uttermann

KAREN IBETH TORRES UTTERMANN WORK EXPERIENCE Bank Associate-GURU In my professional experience, Teleperformance, June 2019 - Sep 2019 I have shown success in • Provided exceptional customer service in directing workgroups to reach a financial campaign, technical support and targets by developing resolving basic financial issues related to strategies, providing training, payments. and setting clear goals. I establish positive rapport with Team Leader team members through Teleperformance, Sep 2019 - Oct 2020 excellent interpersonal and communication skills. My forward-thinking, diplomatic • For a tech support and sales campaign. I was responsible for managing a team and devising action plans to improve their communication, and performance, also led coaching sessions industrious qualities make me and monitored team progress, providing an effective problem solver, real-time follow-up and support as needed. networker, and multitasker. Team Leader CONTACT INFORMATION Phone number: (- E-mail:- Concentrix, Nov 2020 - March 2022 • I was responsible for managing the fraud line of business, trained & coached new hires, improved team performance using action plans & real-time follow-up. Conducted engagement activities and provided floor support. HARD SKILLS -Social Media -Strategic planning -User experience -Illustration -Email writing -Project management SOFT SKILLS Technical support and sales expert Asurion, April 2022 - Feb 2023 • Provided technical support, customer service, and sales for phone-related hardware, software, and general actions. Chat Support Agent OMNICOMMANDER, March 2023-Current • As a Chat Support Agent, I provide financial -Multitasking -Team building -Leadership -Problem-solving -Public speaking -Effective Communication and general inquiries assistance to credit unions through chat. Additionally, I perform various tasks to support the team, including creating documentation to assist them in their daily tasks. LANGUAGES EDUCATION Spanish Native Speaker College Business AdministrationCurrent UNIAGUSTINIANA High School-2016 Colegio CELCO San Lucas English Advanced-C1