Karen Greganda

Phone CONTACT INFO - Email - Address Purok 2, Brgy. Daniw, Victoria, Laguna, Philippines , 4011 Karen M. Greganda, LPT, MAEd Dedicated and results-driven educator with 10 years of experience in public school teaching. Skilled in problem-solving, conflict resolution, and team collaboration. Adept at simplifying complex information and presenting it in an engaging and accessible manner. Eager to leverage expertise in communication, organization, and multitasking in a dynamic virtual assistant role, contributing to an institution that values growth and professional development. EDUCATION 2022 Graduate Studies Master of Arts in Education- Major in English Laguna State Polythectic University- Los Banos 2014 Tertiary Bachelor of Secondary Education- English Laguna University, Sta.Cruz, Laguna 2009 Secondary Masapang National High School Masapang, Victoria,Laguna 2005 Primary Teodoro C. Dator Memorial Elementary School Pulong Dayap Calauan ,Laguna WORK EXPERIENCE Virtual Assistant - Task Titans Virtual Solutions March 2025 - present Manage client inboxes and calendars to ensure smooth daily operations Craft professional and engaging email responses and client communications Design marketing materials and slide deck presentations that align with brand identity and client goals Public School Teacher - Department of Education, Philippines 2015 - Present Created engaging lesson plans and classroom presentations tailored to various learning styles Designed clear, visually engaging instructional materials for students and colleagues Organized and led seminars and presentations with slide decks that simplified complex topics Blended creativity and structure to enhance understanding and participation in class Customer Service Representative - Versatile Customer Care Solutions 2015 Handled customer inquiries via phone, chat, and email with professionalism and efficiency MY Resolved EDUCATION concerns and issues promptly, ensuring customer satisfaction and loyalty Maintained accurate records using CRM systems and internal databases Collaborated with team members to meet performance targets and improve service quality Developed strong communication and active listening skills while managing high call volumes