Karen Estephania Cardenas

Estephania Cardenas VIRTUAL ASSISTANT Uruapan, Mexico | Linkedin Profile SUMMARY Highly organized and detail- oriented virtual assistant with excellent comunication skills and a strong background in providing remote administrative support. Skilled in time management, problem-solving and sense of kindness with clientes, vendors and teamwork. MY SERVICES Mananagement, email inbox, callendars, dates and appoiments and Preaparation, formating and editing of documents as contracts, reports, project charters and letters. Costumer service and communication with teamwork, patients and clients. Preparation and coordination of virtual meetings, take of minutes and distribute them. Internet research, gathering data, and compiling results to support the desicion-making. Travel & itinerary coordination with hotels, airlaines, restaurant reservation etc. Data entry & managementon CRM databases. Assistant in project management from start to finish on time and within budget. WORK EXPERIENCE Operations and Construction Manager Comision Federal de Electricidad,june 2025 to present Assistant to the Manager on the preparation of the Annual Maintance Plan 2026, this activities include the preparation of document and project charts, communication with the stakeholders, management of the database of contractors, materials and equipement, manage of emails with the commercial management, travel coordination of the engineers and coordination of meetings with the teamwork. Assistant Project Manager GOC Consulting and Engineering, august 2024 to may 2025 Assistance to the project manager in remote way beetwen Mexico and Spain with the tracking of cost, times, resources, and program of the project of the Cable Bus System withing with creation of reports of the financial and phisycal progress, data entry of concrete and steel lab results, tracking of daily activities, management of project risk and scopes. Creation and development of a system in Microsoft Drive to collect official documents, laboratory results, monthly estimates, and inventory of equipment and materials. Property Manager MCI Construction Group, January 2023 to august 2024 Apartament complex with two towers with gym, roof garden bar, pool, 90 apartments. Coordination of activities of daily maintance request and inspeccionts, management of CRM property system, comunication with residents and vendors,pay administration,and vacants, now in rent and move-outs a mail and documentation management, portfolio optimization and image of the complex. Assistant CEO MCI Construction Group, december 2021 to juanuay 2023 Primary support to the founder with him personal agenda,calls, emails and correspondence, coordination of meetings with clients and subcontractors,personal meetings, costumer service and keeping of the relationships with the teamwork, redaction of offical documents, budgets of travels, restaurants bills and materials for the company. Creation and development of a construction control database in Excel and Google Drive, reducing budget delivery times to the client by up to 50%. Assistant Property manager Campestre Country, august to december 2019 45-home residential community with a country club, planning, supervision, control, and completion of preventive and corrective maintenance for the homes.Ensuring each property remained in optimal condition by coordinating vendors, tracking work orders, and guaranteeing satisfaction for both homeowners and residents.Communication with homeowners and tenants, managing inquiries, requests, and reports through phone calls, emails, and online platforms. Complaints and service-related issues with a solution-oriented approach, ensuring timely responses and efficient resolutions. Coordination move-in and move-out processes, conducting detailed property inspections to verify conditions, document findings, and ensure compliance with community standards. Management of maintenance requests by scheduling services and following up through completion, contributing to high levels of quality and resident satisfaction within the community. Corpus Nova Medical Assistant, may 2016 to august 2017 Costumer service to the patiens and vendors, Preparing of patients for aesthetic medical treatments, such as Botox, massages, surgeries, etc, communication with vendors and medical representatives, collecting invoices, processing treatment payments, and managing outstanding accounts.Supplying materials, beverages, and snacks for patient, answering calls, managing emails, handling clinic marketing, responding to social media inquiries, and scheduling patient appointment, management of medical supplies inventary and eqquipment maintance. Clinica La Esperanza (equivalent to LPN) Nurse, august 2013 to may 2016 Direct care to patients in hospitalization, operating room, emergency room and CEYE, monitoring of vital signs, administration of medications and assistance to doctors during examinations and procedures, preparation of medical history and nursing plan, inventory of medical materials and equipment as well as communication with family and patients. SKILLS Tools Trello Soft Skills Solving- problem Google Work Space Attention to detail Microsoft Drive Work indepently Asana Task priorization CRM Monday Communication skills Notion English fluency COURSES Work as Virtual Assistant, One Education. Basic concepts and tasks of the virtual assistant for administrative, healthcare and project management roles. Construction supervisor trainning CENACCE, Comision Federal de Electricidad Management of electric infraestructure maintance projects. Basic Project Management, Structuralia. Basic concepts of effective project management with PMI, Agile and Scrum metodologies. Advanced Project Management , Structuralia. Management of costs, times, resources and stakeholders. EDUCATION Tecnologico Nacional de Mexico, Bachelor´s Degree on Civil Engineering,-,work permition available. Colegio Nacional de Profesionales, Technical Degree on Nursing,-, work permition available.