Karen Dolly Tomas

Karen Dolly Tomas- - A highly-motivated, detail-oriented team player with strong communication, organizational, analytical and problem-solving skills. Reliable and dedicated with the ability to grasp and apply new procedures quickly; organize and prioritize tasks to meet deadlines and adapt readily to new challenges. Education AMA Computer College - Graduated Cum Laude Bachelor's Degree - Electronics and Communications Engineering Employment History DEEP END, California - Customer Service / Revenue Optimization Specialist Dec 2018 - present, Part Time Improve site performance and user experience by making sure that the site has great usability; Optimizing store to ensure high conversion rates; Alien Run Inc - Social Media Manager March 2019 - Apr 2021 Manages the business’ clients’ social media platforms, like FB and IG; Creating and scheduling content for small businesses. Big Blue Dive, California - Social Media Moderator Feb 2019 - Sept 2019 Curation and moderation of the store’s IG and FB page; TATA Consultancy Services - Project Management Officer April 2015 - Sept 2018 Manage my account's financials, doing invoicing, forecasting, projecting revenue, cost, and gross margin; Manage a team of team leaders, quality analysts and real-time analysts to ensure that the account meets its contractual obligations to the client. FIS Global Solution - Assistant Manager May 2010 - April 2015 Manage a team of 15-20 CSRs and 1 Team Coach; handle engagement activities for the account; Conduct Performance Reviews for Team Members; Applications / Softwares Used: Google Sheet / MS Excel Shopify / Etsy Survicate Google Docs / MS Word Gorgias / Klaviyo Judgeme / Stamped Google Slides / MS Powerpoint Lucky Orange Asana / Monday.com/Trello FB Business Manager / Hootsuite Adobe Photoshop / Canva And many others... References Alyssa Isogawa Pauline Cardenas GirlBoss, Owner/Founder, DeepEnd Risk Manager, Marsh - - Computer Specs and Internet Speed Computer Specs: Intel i7 8GB Ram 512 SSD / Macbook Air M1 512GB Internet Provider: PLDT Plan: 1899 Speedtest: https://www.speedtest.net/result/-