KAREN LA TORRE DOLLAGA
JOB OBJECTIVE
To obtain a job where my intrapersonal abilities, people skills, and
knowledge will be fully utilized to contribute to the success of the
organization. I am a goal-focused individual seeking an opportunity to be
an asset of the company toward a common goal of increasing
productivity and giving my utmost service with consistency,
determination, and truth.
CONTACT
--0237 P. Calado St., Concordia,
Bolinao, Pangasinan 2406 PH
PERSONAL INFO
Birthdate:
Birthplace:
Civil Status:
Citizenship:
Height:
Weight:
April 29, 1995
Marikina City
Filipino
Married
5’1”
60 kg
KEY SKILLS
Strong interpersonal skills
Applies critical thinking to solve problems
Computer literate and able to use common
software programs
Provides excellent customer service
Works well in a team and contributes to
group success
Communicates clearly and professionally
EDUCATIONAL BACKGROUND
TERTIARY | Technological Institute of the Philippines - Quezon City
Degree/Course: Bachelor of Science in Business Administration
Year: 2011 - 2015
SECONDARY | Cape Bolinao High School
Year: 2007 - 2011
ELEMENTARY | Bolinao Central School
Year: 2001 - 2007
WORK EXPERIENCE
OMNIGLOBE INTERNATIONAL PHILIPPINES
EASTWOOD, LIBIS, QUEZON CITY
CUSTOMER SERVICE REPRESENTATIVE (SALES)
APRIL 2017 – JUNE 2018
Provided customer support and promoted sales solutions in an international account.
SEQUENTIAL TECHNOLOGY INTERNATIONAL (FORMERLY
OMNIGLOBE) – EASTWOOD, LIBIS, QUEZON CITY
OPERATIONS COMPLIANCE ANALYST (SALES FRAUD)
JUNE 25, 2018 – OCTOBER 1, 2021
Monitored sales transactions for fraudulent activities and ensured policy compliance.
SUTHERLAND GLOBAL SERVICES – TARLAC CITY
CUSTOMER SERVICE REPRESENTATIVE
DECEMBER 10, 2021 – DECEMBER 10, 2022
Assisted customers with account inquiries, service issues, and product information.
CONCENTRIX CVG PHILIPPINES INC.
UP AYALA TECHNOHUB, QUEZON CITY
ADVISOR 1, CUSTOMER SERVICE
JANUARY 9, 2023 – MAY 15, 2025
Delivered high-quality customer service and resolved concerns efficiently.
CHARACTER REFERENCE
SEMINARS / WORKSHOPS / TRAININGS ATTENDED
JUN NOREEN ROCAFORT
NEAR HIRE TRAINING (TRANSCOM)
Mandaluyong City – 2017
Manager - Quality, Compliance & Training | STI-
JESTONI MIGUEL
Compliance Analyst | STI-
JANINA TERESA ONRUBIA
Team Leader | Sutherland Global Services-
HARVARD BUSINESS REVIEW
Eastwood, Quezon City – 2019
LEADERSHIP ACADEMY
Eastwood, Quezon City – 2019
VOICE OF THE CUSTOMER TRAINING
Eastwood, Quezon City – 2017
