Karen Crystal Bauan
Email: -
*SkypeID:-
CORE COMPETENCIES
Customer Support (Email, Social Media and other platforms)
Shopify admin/Shopify Designer
Database Management
Data Analysis (with the use of Excel, Access, SAS, Qlikview, VBA)
Data Encoding (40 wpm)
Internet Research
Event Planning
Appointment Scheduling
Detailed and Organized
Supplier Relationship
PROFESSIONAL EXPERIENCES
Online Jobs
Case Analyst, December 2017 – February 2018
Data Entry and data verification.
Data scrapping of companies details from various Company Registry.
Analyzing details given in the companies’ documents.
Completing manual entries within the 15mins SLA.
Virtual Assistant, June 2016 – November 2016
Data entry, collection and organizing.
Organize and update Managers calendars.
Basic IT support and troubleshooting.
Respond to emails.
Cross functional administrative work and project coordination.
Data Encoder, August 2016 – October 2016
Data entry, upload photos and write information about hotels.
Enter information in a site to an online directory.
Virtual Assistant (E-commerce), December 2016 – August 2017
Handle a Shopify store (Cosmetics store).
Upload products using Oberlo /Shopify apps.
Edit products details
Manage orders (Order fulfillment and tracking).
Email management.
Virtual Assistant (Admin/Customer Support), June 2017 – October 2017
Data entry and lead generation.
File management
Provides customer support by answering customer inquiries.
Email marketing
Photo editing (Photoshop)
BDO Unibank, Inc.
Fraud Strategies & Analytics Officer, July 2016 – Present
Manages necessary MIS reports and analytics that are delivered to internal clients.
Leverage structured analytics to monitor fraud trends.
Develop and implement MIS reports to analyze fraud strategy results.
Develop analytical methods to assess customer and revenue impact of fraud prevention programs.
Provide adhoc fraud MIS reports that may be requested from time to time.
Manages the analysis of current fraud trends and provide input into rules and parameters.
Utilize internal and external data to identify fraud/risk populations and create strategy to minimize fraud exposure.
Provide fraud strategies to increase efficiencies and streamline process flows and fraud prevention effectiveness that are operationally feasible.
Interact with the Fraud Operations and Recovery teams to understand current processes and procedures and recommend strategy/developments that may materially impact KPI goals and targets.
ANZ Global Services and Operations
Insights and Analytics Analyst, November 2014 – June 2015
Develop cost effective solutions by seeking to streamline and automate existing reports.
Provide insightful analysis and reporting to Senior Stakeholders/Management that will effectively drive business decisions.
Develop advanced analytics capability by leveraging multiple data sources.
Deliver SME consulting on developing reports utilizing reporting tools.
Ability to take requirement from Senior Stakeholders and develop suitable solutions.
Recommend business process reengineering to align with tool functionality and capabilities.
Implement process to streamline the report creation process to enable rapid report development.
Maintain rapport with key stakeholders and partners to increase service delivery capabilities.
Strong collaboration with other team members
Deutsche Knowledge Services
Database Management Associate, August 2013 – November 2014
Collating metrics/financials across the US AWM business and uploading of the same into GMIS system.
Handles static handle maintenance – updating of Access database on periodic basis (this includes month-end, quarter-end and year-end report submissions).
Assists in completion of weekly and monthly flash financial submission for the US AWM business.
Production of various reconciliations.
Provide Ad-hoc analysis and research around the AWM Financials.
Maintains good client relations and handle all stakeholders.
Regional MIS (SAS) Associate, January 2011 – July 2013
Producing Ad-hoc analysis; One-off data and report requests related to clients, client categories, Global banking products and German regions.
Generating and maintaining standardized reports; Global Banking Controlling data warehouse and adjustment of the static data
Citigroup Business Process Solutions
Business Analyst/MIS Operations Lead, October 2007 – January 2011
Timely generation of required operational MIS with accuracy and quality.
Act as enabler of process improvements in Credit Operations through the use of MIS and data analysis.
Help business reach delinquency performance goals and maintain satisfactory regulatory, audit, compliance and control environment by providing support through data reporting and analysis.
Initiate continuity of business process to make sure that there are no interruptions with regards to the daily operations.
Work with cross functional units and provide support for projects with MIS and analytics requirements.
Responsible for the seamless transition of the team during process migration, improvements and technology upgrades.
Provides support and closely coordinate with offshore counterparts for various projects and information requirements.
Credit Acceptance Officer, May 2007 – October 2007
Manage inbound calls from Australian clients who are applying for credit cards.
Verify clients’ information and identification for their credit card application
Process minimum of 80 applications in a day.
Maintain good quality call following the correct verification process.
Advanced Contact Solutions
Technical Support Representative, November 2006– May 2007
Manage Inbound and Outbound calls coming from the US.
Support customers who are having technical problems with their phone lines and internet connections.
Maintain quality to every call or case.
Resolve all cases handled and maintain a minimal handling time for each customer.
EDUCATION
Bachelor of Science in Computer Science
De La Salle Lipa, Philippines,-
