Karen C. Colwell
Summary of Qualifications
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➢ Sixteen years of experience in Sales Operations with proven performance in the following areas:
✓ Project Management
✓ Business Process Improvement
✓ Reporting and Analysis
✓ Process & Tools Training
✓ Data Management & Quality
✓ Strategic System Enhancements
➢ Twelve years of project management experience, including building relationships with various teams to develop
processes and tools necessary to improve their efficiency and effectiveness.
➢ Experience managing system enhancement projects and pilot programs. Four years of experience with
Saleforce.com.
➢ Excellent ability to create and format data into reports used to determine the future direction of the business.
➢ Experience as a Virtual Business Owner.
Experience
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SELF-EMPLOYED
Shawnee, KS
Business Analyst/Project Manager - December 2015 – Present
• Provide bookkeeping services for three small businesses.
• Worked on a Salesforce Data Integrity project for Provenir. Updated lead information using Data Loader, merged duplicate
leads and deleted inactive leads.
• Served as the project manager for professional development classes and improved the process of data collection and
reporting of class results.
• Managed time reporting for a professional leadership coach with 80+ clients.
• Assisted with client showings, inspections and contractor appointments for a premiere realty group.
LEXMARK INTERNATIONAL (formerly Perceptive Software)
Lenexa, KS
Project Manager for Enterprise Software Sales – March 2012 – December 2015
• Collaborated with Sales Executives to identify and prioritize projects in support of the company’s strategic objectives as well
as addressing current pain points.
• Managed strategic projects, including business process improvement and system enhancements to streamline business
processes and improve efficiency.
• Provided regular updates to Sales Executives on projects in progress.
• Responsible for the implementation, documentation and training of new Sales tools.
• Managed Salesforce.com continuous improvement projects, including prioritization, testing, documentation, training and
communication to Sales Leadership and affected users.
• Collaborated with IT to create requirements for system related projects and monitor their progress.
• Created reports in Salesforce.com to monitor & improve data quality.
• Managed the onboarding of new employees by ensuring they are setup with all of the systems and tools they need to do
their jobs efficiently and effectively.
• Attended Kansas City Salesforce.com User Group Meetings to collaborate with other area professionals to solve like
business issues and to learn more about Salesforce.com & applications that interface with it.
• Provided on-going support to the Sales Team as needed.
Chairperson of Living the Vision Awards Program – January 2014 – December 2015
• Created, implemented and led visionary team for two years, recognizing high performers on a quarterly basis.
• Facilitated the solicitation and selection of all award winners.
• Coordinated the announcement of award winners and distribution of monetary awards.
5327 Kenton Street
Shawnee, KS 66226
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-linkedin.com/in/karen-colwell-24389b11
Awards & Recognition
• 007 Sales Operations Award, Q4 2012
• Manager Appreciation Award, October 2015
IT’S ABOUT TIME LLC
Shawnee, KS
Business Owner – April 2010 – March 2012
• Owner of a Virtual Operations Business offering a full array of operations services including project management, process
improvement, reporting and much more.
• Setup business systems and served as the project manager for professional development classes.
• Managed time reporting for two leadership coaches with over 125 clients combined.
• Provided bookkeeping services for building management company.
• Provided concierge services for business executives.
CERNER CORPORATION
North Kansas City, MO
Senior Business Analyst – December 1999 – September 2009
• Project Manager for new solution development, including setting and managing to project timelines, regular project status
meetings and meetings to update Sales, Marketing and Executive Management of project progress.
• Designed tool for managing new solution development projects and worked with software engineers throughout entire
application build process. Managed the implementation and training of end users on the application.
• Create and maintain various reports of financial and business operations metrics. Use various third party and internally
developed tools for reporting.
• Coordinate quarterly organization-level report book for executive management.
• Provide training and support for various modules of Oracle (Siebel) CRM application, including Service Records, Activities,
Solutions and Change Requests.
• Managed the organization-level awards program.
• Verified and processed all third party consulting expenses.
Assistant Facilities Coordinator – July 1997 to December 1999
• Responsible for managing various contractor accounts, coordinating facility repair & improvement projects, managing key
and security access card systems and processing associate & tenant maintenance requests. In addition, I facilitated the
security presentation for new hire orientation.
Awards & Recognition
• Technology Approach Award, December 2000 & May 2001
• Key Contributor Award, January 2005
• Individual Contribution Recognition, September 2007 & January 2008
Community Service
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HAPPYBOTTOMS, Kansas City’s Diaper Bank
Lenexa, KS
Volunteer – June 2014 - Present
• Assist with Annual Attitude of Gratitude Thanks Giving Event
• Wrap diapers for Kansas City Area families
Education
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KANSAS STATE UNIVERSITY
Manhattan, KS
Bachelor of Science, Interior Design
5327 Kenton Street
Shawnee, KS 66226
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-linkedin.com/in/karen-colwell-24389b11
References
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Adi Bachar-Reske
Global Head of Marketing at Provenir
Email:-Phone:-
I worked with Adi through a freelance site called Upwork. Below is the review Adi posted about me on the Upwork site:
Lee Ann Hawley
Independent Consultant/Owner at Alignment Business Consulting LLC
Email:-Phone:-
I worked with Lee Ann at Lexmark, formerly Perceptive Software. Below is the review Lee Ann posted about me on
ZipRecruiter:
Sarah Duncan
Sales Operations Manager at DSI Global
Email:-Phone:-
I worked with Sarah at both Cerner and Lexmark/Perceptive Software. We have known each other for over 16 years.
5327 Kenton Street
Shawnee, KS 66226
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-linkedin.com/in/karen-colwell-24389b11
