Karen Claire N Rojo
$3/hr
Customer Service, Workforce Management, Data Entry, Billing and Collection Analyst, Telemarketing
- Reply rate:
- 25.93%
- Availability:
- Hourly ($/hour)
- Age:
- 42 years old
- Location:
- Cebu City, Cebu, Philippines
- Experience:
- 13 years
Websites
Other
About
I am a Customer Service Representative for the past 10 years and Workforce Management Analyst for 3 years. I have intensive background with Customer Service, Sales, and Marketing.
- Customer Service Support for Billing and Technical Issues
- Executive Escalations Support for Telecom Companies
- Email Management and Chat Support
- Cold Email Marketing
- Outbound Telemarketing and Sales
- Lead Research and Lead Generation
- Product Research through ZIK Analytics
- Real Time Monitoring using Genesys, Nfocus, Verint Tool
- Scheduling and Staffing Projections background using Genesys and Verint tool
Languages
