Karen Chin Lai Ying

CONTACT KAREN CHIN LAI YING --  Millennium Court Jalan Lintas Kepayan Penampang 88200 Kota Kinabalu Sabah OBJECTIVE To use my skills and knowledge, to the best of my abilities, in a position that is challenging and allows me to be innovative and independent. EXPERIENCE July 2006 - June 2020 Airasia Berhad and Ground Team Red Sdn Bhd Guest Service Assistant Handle all domestic and international travel check-ins, reservations, and departures The handle of company's Petty cash, Guest Services sales, Inflight sales, bank deposits and reconciliation reports Recording and filing of cash handling documents for audit purposes Inventory control for equipments and ancillary items of Guest Services and Cabin Crews Trained in basic First Aid, Emergency Responses, Bomb threats and Dangerous goods handling July 2004 - July 2006 Sutera Harbour Resort and Spa Service Associate Answered and channeled calls internally and externally for guests, staffs, and departments Acted as an informer of resorts' products and services Lodged and performed wake up calls services Received and handled emergency calls and cases Prepared and submitted department reports January 2004 - April 2004 Forum Link Sdn Bhd Client Support Executive Customer support Customer services Training and managing a team To set and obtain business and personal goals Prepare and submit daily and weekly reconciliation reports EDUCATION- University of Hertfordshire United Kingdom Bachelor of Arts in Business Administration - INTI College Malaysia Diploma in Business Administration and Marketing - Sekolah Menengah Stella Maris Sijil Pelajaran Malaysia (SPM) SKILLS Competent communicator Good understanding of Microsoft Words, Excels, Power Point and Google suites Good typing skills, over 30 wpm Problem-solving and decision making Proven initiative and ability to work with minimal supervision. Multitasker Able to work as a team and on an individual basis Highly organized with disciplined approach to prioritising workloads and schedules ACHIEVEMENTS & AWARDS Successful in completing Psychological First Aid training, Canada Border Services Agency training, AirAsia Berhad security awareness, and Guest Services training Completion of Food Handling training course certified by The Ministry of Health Malaysia Certificate of appreciation for contribution as INTI College Sabah Charity Club committee member, and states charities runs, and marathons AirAsia 10 years' Long Service Award 2016 INTERESTS Travel and explore other countries Participate in Marathons and running activities Participate in charitable events Test and Sample new products and services REFERENCE Rozia Lamudin - "Ground Team Red Sdn Bhd " Duty Executive- Evelyn Evgene - "Ground Team Red Sdn Bhd " Administration Executive-