Karen Cheryl E. Ruta

Karen Cheryl E. Ruta EXPERIENCE Customer Experience Advocate | Teleperformance Inc. Voice, Chat, SMS and Email Support October 2021- Current Objectives Danao City, Cebu, Philippines-Dedicated Customer Experience - Advocate with experience in achieving tangible results and cross-team collaboration. Objectives Proactive and excited to partner with like-minded individuals to Dedicated Customer Experience achieve goals. Advocate with experience in achieving tangible results and Skills cross-team collaboration. Proactive and excited to partner with like• Highly responsible and minded individuals to achieve reliable goals. • Time management • Compassionate care Skills• Teamwork skills • Problem-solving • Highly responsible and • Communication skills reliable • Microsoft Excel • Time management • Hardworking • Compassionate care • Multitasking • Teamwork skills • Polite and friendly • Problem-solving • Communication skills Character Reference • Microsoft Excel • Hardworking Jerrybit Escabas • Multitasking Quality Assurance Manager | • Polite and Inc. friendly Teleperformance - Maximized customer satisfaction by resolving service issues promptly. Assisted in fulfillment of customer orders placed via email, online, and by telephone. Processed and issued product orders and service upgrades for customers. Addressed customer service inquiries quickly and accurately. Customer Service Representative | Eperformax Cebu City May 2021 – September 2021 - Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement. Processed and issued product orders and service upgrades for customers. Assisted customers with product-related questions, feedback, and complaints. Production Planner | MinebeaMitsumi Inc. June 2016 – January 2020 - Collaborated with manufacturing teams to set working hours and capacity in line with production demands. Worked tirelessly to achieve master production schedule requirements, raising orders promptly to enable timely completion. Assessed sales order quantities to plan and deliver sufficient production output to set deadlines. Safeguarded consistency of products with orders by reviewing completed products. Communicated production and order updates to the sales team and management through status reports. - Character Reference Wilton Rhee Otadoy Jerrybit Escabas Experience Subject Matter Expert Quality Assurance Manager | (SME) | Teleperformance Inc. Teleperformance Inc. - - Jedi Clarence Laroco Wilton Rhee Otadoy Supervisor | Teleperformance Inc. Experience Subject Matter Expert - (SME) | Teleperformance Inc. - Jedi Clarence Laroco Supervisor | Teleperformance Inc. - Education University of San Carlos | June 2012 – April 2016 Bachelor of Science in Business Administration Major in Financial Management Lyceum de San Sebastian | June 2008 – March 2012 1st Honorable Mention | Athlete of the Year Secondary Level Sabang Elementary School | June 2002 – March 2008 5th Honorable Mention | Leadership Awardee | Athlete of the Year Primary Level