Karen Ched Bulaon

About Me I am a results-driven sales and customer service professional with over five years of experience in inside sales, lead generation, customer support, reservations, and credit advisory. My career spans multiple industries including BPO, hospitality, finance, and consumer services, where I’ve consistently demonstrated strong communication, strategic outreach, and problem-solving skills.

Most recently, I worked as an Inside Sales Representative at HomeAGlow, where I conducted over 50 cold calls daily, leading to a 10% increase in qualified opportunities. I consistently exceeded monthly sales quotas by 15–25% through personalized follow-ups and strategic outreach. Managing a pipeline of over 100 active leads via Salesforce, I improved conversion rates by 30%, showcasing my ability to drive revenue and build client relationships.

Prior to that, I served as a Lead Generation Specialist at 411 Locals BPO, where I identified and qualified prospects, evaluated potential sales opportunities, and contributed to the growth of the client base through targeted lead generation efforts.

As an Advisor I, Customer Service at Concentrix CVG Philippines Inc., I provided support via phone and email, resolved customer concerns, and contributed to sales goals. I was recognized for my ability to listen attentively, provide accurate estimates, and ensure customer satisfaction throughout the service process.

During my tenure as a Lead Sales Specialist Agent at Transparent BPO, I conducted prospecting and qualification of new clients, scheduled calls proactively, and responded to customer requests with professionalism and courtesy—strengthening my ability to manage client expectations and close deals effectively.

In the hospitality sector, I worked as a Reservations Sales Specialist at Intercontinental Hotels Group, assisting customers with travel options, checking availability, processing payments, and promoting reservation services. This role sharpened my attention to detail and customer-centric approach.

Earlier in my career, I served as a Junior Credit Advisor at HC Consumer Finance Philippines, where I handled collection calls, informed clients of payment duties, and performed skip tracing to locate uncontactable clients. This role enhanced my negotiation skills and ability to handle sensitive financial conversations.

I bring to every role a strong work ethic, adaptability, and a passion for delivering exceptional service. Whether in sales, support, or advisory, I strive to exceed expectations and build lasting relationships that drive business success.