Karen Boyd, MBA, CCLC

Karen Boyd SUMMARY OF PROFESSIONAL EXPERIENCE A Business Professional, former Program/Finance Director, and a United States Navy Veteran, with over twenty-five years of banking, finance, management, non-profit, residential & commercial mortgage experience. Certified Christian Life Coach, customer service oriented, team leader, experienced in hiring, mentoring, professional coaching, business, entrepreneurship, training, interpersonal skills, scheduling, financial budgets, performance reviews, foreclosure intervention/prevention, mortgage loan origination, proficient in Microsoft Office and events planning. Previous experience also includes several promotions while employed with US Bank: Operations Officer, Electronic Funds Transfer Supervisor, Productivity/Quality Control Manager, Lead Customer Service Representative, Customer Service Representative, Chargeback Analyst, and Senior Clerk. PROFESSIONAL EXPERIENCE Divine Results Coaching, LLC West End Mt. Carmel COS West End Mount Carmel FGBC BBS Funding Solutions Business Results Strategist Program /Finance Director Executive Assistant Funding Specialist Education: Stevens Institute of Business & Art B.S. Retail Management/Fashion Merchandising GPA: 3.99 August 2011- present October 2010-July 2011 October 2005-July 2011 February 2003 - April 2009 St. Louis, MO December 2013 CoachVille, Inc. Coaching Mastery Program | ICF/ACC St. Louis, MO December 2012 University of Phoenix Master of Business Administration GPA: 3.89 St. Louis, MO November 2002 Columbia College Bachelor of Science in Business Administration Emphasis in Management GPA: 3.37 St. Louis, MO May 1999 Highlights • Instrumental in developing various strategic and administrative plans for small businesses to help improve profits. • Excellent communication and listening skills. • Sound demonstration and presentation skills. • Extraordinary Interpersonal Skills. • Work well with individuals at all levels. • Skilled with computer systems and software. • Well-organized and efficient. • Work well in a high-pressured environment. • • Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success. Ability to consistently meet deadlines; work effectively in a team environment. Notable Skills and Responsibilities • Analyze, suggest, and implement systems & methodologies to improve the cost effectiveness of daily operations for small business owners. • Evaluate clients’ current life balance, help set goals, and motivate them to take action. • Provided leadership and oversight of the daily operations at West End Mt. Carmel COS. • Heavily involved in strategic planning, budgeting, long range financial forecasting and coordination of financial analysis. • Ensured appropriate and accurate accounting and membership records were maintained. • Successfully planned and implemented leadership training on an annual basis. • Instrumental in the planning and implementation of events from inception to completion. • Successfully managed the Electronic Funds Transfer department while the manager was reassigned; subsequent promotion to an Operations Officer. • Increased customer service satisfaction from 49% of calls being answered in 20 seconds or less to over 98% which exceeded industry standards of 80%. • Determined production and overtime scheduling, monitored performance, assisted in preparing annual budget. • Worked closely with the Human Resources Division in recruiting, interviewing, hiring, and termination process. • Ensured department compliance with regulations according to US Bank procedures, contractual agreements and deadlines set by the Federal Reserve Bank. • Managed productivity and quality control unit for the Credit Card Division of US Bank. • Successfully supervised 20+ employees as a Lead Customer Service Representative. • Extensive experience in mortgage loan origination, housing counseling, consulting, and brokering. Cost Reduction Analysis • Reduced cost by over $84K over a four year time frame at West End Mt. Carmel FGB Church. • Managed the debt and investment activities of the church. • Negotiated bank financing and maintained bank confidentiality. • Analyzed financial strategies and project feasibility. • Provided consultation to small and mid-sized businesses to increase their cash flow by way of Factoring. • Saved US Bank over $40K by aggressively pursuing what was believed to be a financial loss. • Reduced US Bank employee over time from 481 hours to 32 hours per month. • Helped to implement a new department that monitored credit card fraud, which decreased fraud write-offs and generated significant savings for the Credit Card Division of US Bank. References: Provided upon request.