Karen Bibbins

Karen Bibbins Consultant Los Angeles, CA 90066 • - •- Professional Summary Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Experience Clinical Service Desk Tech, 01/2020 - Present Keck Medicine of USC - Los Angeles, CA Maintained updated knowledge on the company's products, services, procedures and protocols. Created detailed reports outlining activities completed during each shift. Performed basic network troubleshooting including IP addressing, DHCP, DNS, WINS. Associate Faculty, 09/2009 - 02/2022 University of Phoenix - Phoenix, AZ Demonstrated advanced problem-solving techniques to help students develop solutions independently. Researched current best practices in education and applied them in the classroom setting. Attended faculty meetings regularly to discuss topics related to departmental policies. Developed and implemented instructional strategies to effectively engage students in the learning process. Integrated multimedia resources such as videos, podcasts, and online activities into the classroom setting. Monitored student behavior and provided feedback when necessary. Conducted extensive research on topics related to the subject matter of courses taught. Employed a variety of methods including lectures, simulations, debates, and group work for instruction delivery. Member Outreach Education Consultant, 08/2017 - 07/2019 Compass Rose Benefits Group - Reston, VA Researched emerging technologies related to educational software applications. Participated in committees focused on developing comprehensive school improvement plans. Conducted staff training on curriculum implementation and assessment techniques. Recreation Therapist, 01/2016 - 07/2017 Adventist Healthcare - Rockville, MD Collaborated with other healthcare professionals to ensure optimal patient outcomes. Developed and implemented creative recreational activities for individuals with physical, cognitive, and emotional disabilities. Effectively managed time between multiple projects while maintaining high standards of service delivery. Electronic Medical Record Trainer, 01/2014 - 12/2014 Sunrise Senior Living - McLean, VA Educated employees on proper use of organization's products and systems. Conducted one-on-one coaching sessions with employees to develop their skills and knowledge. Trained existing personnel on new or enhanced applications, products and job functions. Maintained accurate records of all training activities, including attendance, evaluations and assessments. Assessed participant knowledge and understanding of the material and adjusted training accordingly. Organized and obtained training job aids, course materials and handouts. Conducted pre- and post-training assessments to measure the impact of training. Senior Researcher and Client Relations, 10/2013 - 12/2014 Advanced Health Solutions - Washington , DC Utilized advanced statistical techniques to generate insights from large datasets. Facilitated workshops with stakeholders to discuss potential solutions to complex problems. Designed surveys to collect feedback from community members on proposed initiatives. Presented findings at conferences, seminars, and other events as needed. Compiled detailed records documenting all phases of research activities. Analyzed data from multiple sources to identify trends, correlations, and anomalies. Education Health Information Technology: Public Health, 08/2012 George Washington University - Washington, DC, DC, US Doctor of Education (Ed.D): Higher Education, 05/2005 University of Rochester - Rochester, NY, US Master of Science (M.S.): Leisure Studies/Therapeutic Recreation, 08/1995 Penn State - University Park, PA, US Bachelor of Science (B.S.): Therapeutic Recreation, 05/1989 Wayne State University - Detroit, MI, US Skills Critical Thinking Problem Solving Ticketing System Proficiency Technical Troubleshooting Certifications • American Health Information Management Association-Certified Healthcare Compliance Officer Time Management Network Troubleshooting ITIL Framework • National Council for Therapeutic Recreation Certification-Certified Therapeutic Recreation Specialist