Karen B. Pabellano

 KAREN B. PABELLANO Blk. 82 Lot 15 Citihomes Resortville, Lancaan Dasmarinas, Cavite Mobile No- /- e-mail:- Overview and Objective To seek and be part of a rewarding and dynamic organization where I can fulfill useful functions in utilizing and sharing my knowledge and skills I acquired in years of adequate work experience in accounting, internal audit, and in billing & collections. Determined and motivated. Work Experiences LIQUIGAZ PHILIPPINES (Alabang) Credit and Collection Supervisor June 2012 to May 2016 Oversee the team of credit bill collectors. Ensure staff is meeting production goals, complying with company standards and federal collection laws and generally performing the essential functions of their position. Input data and creating spreadsheets showing the progress of staff’s efforts to collect debts, for speaking with individuals who wish to speak with a supervisor and for approving and allow settlement and payment options. Supervise and coordinate activities of workers engaged in collecting overdue payments for charge accounts, credit card accounts, or loans from customers of banks, loan companies, department stores, oil companies, or other credit-card-issuing companies. Review delinquent account records to determine which customers must be contacted for collection of overdue accounts. Organize collection work load according to degree and amount of delinquency and assign accounts to workers for collection. Write letters or approve form letters for use in collection attempts. Authorize or refer accounts to manager for repossession and legal actions against debtors. Assist subordinates with collection activities in difficult cases. Supervise and coordinate activities of clerical workers in related activities. JOB SUMMARY: BAHAY FINANCIAL SERVICES (Makati City) Jr. Accounts Specialist December 03, 2007 to March 2012 Monitoring the accounts in the daily report past due Monitoring and preparing the daily triggered letters and special collection letters. Preparing endorsement to PAD (Property Acquisition Department) of the accounts which exceeded the parameter or evaluate the account whether it needs to be endorsed for legal handling. Attending to Client’s queries Conducted counseling to the borrowers as to the process of collections, as to the grace period, mode of payments, reminders SMS and letters. Updated Turned around Time (TAT) database for letters and special collection for reporting Prepared daily Report Past due and Summary. Daily updated AMLA(Anti Money Laundering Act) for reporting Prepared Delinquency Report. CAPEX FINANCE & INVESTMENT CORP. (under Integra Outsource Inc.) Billing and Collection Officer November 2005-December 15, 2006 - 24th flr - attn MJ JOB SUMMARY: Responsible for ensuring attainment of client’s expectations and needs through customer quality service. Responsible for preparation and timely sending of Billing reports to customers. In Charge in the generation and analysis of aging & past due accounts. Provided reasons and explanation to the management. Accountable for timely collections of receivables. Responsible for the preparation of weekly and monthly projected collection reports Updated collection and record payments in the system Reviewed payments history and accurate maintenance of system records for each borrower. PEAK DEVELOPMENT INC. - Makati City Credit and Collection Supervisor June 2003-August 31, 2005 JOB SUMMARY: Prepared monthly aging of Accounts Receivable and Daily Collection report. Worked with three (3) collectors and supervised them. Prepared and computed monthly collection incentives of collectors. Prepared monthly billing notices and sends Statement of Accounts for client with arrears. COMGLASCO CORP. - Makati City October 2001- December 2002 - Internal Audit Staff December 2002- March 2003 –Audit Team Coordinator JOB SUMMARY: Conducted internal audit on the company’s Financial Flow, Inventories, Operation, Administrative, Personnel, Sales & Marketing, and Cash Management Information System (all branches Luzon, Visayas, Mindanao). Prepared audit report based on findings, observations, suggestions and/or comments of all audits conducted. Monitored the implementation and application of general management systems and control procedures. Prepared audit programs for the engagement. Assigned work to staff and exercised direct supervision over them. Reviewed audit reports prepared by the staff. Discussed audit findings directly to the branch concerned. EASTERN TELECOMS – Makati City Credit Analyst – Finance Department May 2001-October 2001 JOB SUMMARY: Prepared necessary reports that will be useful to inform the superior about the existing Accounts Receivables (A/A) status and growth in credit. Coordinated and updated Branch Head and Administrative Assistants on status of Clients Accounts. Conducted phone calls to clients for collection. Responsible in the timely preparation & sending of client’s statement of accounts (standard SOA) and collection letters. SWIFT FOODS, INC. – Mandaluyong City Accounts Analyst – Credit and Collection August 1999 – Feb. 2001 JOB SUMMARY: Responsible for the effective control of trade receivables by providing timely and accurate advise and service to line on matters concerning customers accounts through A/R reports and by keeping the customers subsidiary ledger updated and in good order. ACCOUNTS ANALYSIS Prepared regular exception reports for customer’s accounts that are deemed critical and monitors status by getting the concerned Sales Manager’s action plans and/or schedule of collection. Analyzed the nature of hanging balances in customer’s accounts and accordingly initiates adjustments by requiring concerned parties to submit the proper supporting documents (if deemed necessary) to facilitate the preparation of Debit/Credit Memo. Sent out statement of accounts to customers with overdue and delinquent accounts on a regular basis. Prepared Debit/Credit memoranda by using SAP System to adjust hanging balances in customer’s accounts; summarizes in exemption reports the hanging balances that are to be adjusted or to be acted upon by the units i.e. Sales Department, Sales Administration and Accounting Department. Conducted personal visits to customers for purposes of account confirmation. Implemented policies covering all Accounts Receivables and Sales dealings. Acted as an auditor in the daily A/R transactions and assist the Internal Audit Dept. in case of irregularities noted during the analysis of customer’s accounts. Endorsed delinquent accounts to Legal Dept. and represented the Company in all cases filed in court against customers. Upon request, sat down with salesman to reconcile accounts and get feedback for long overdue accounts and/or hanging balances or on instruction of the Department Head. ORDER PROCESSING Conducted credit checks on sales orders through computer using SAP System to determine if the customer has exceeded/shall exceed the approved credit line; the customer has an overdue account and the customer account has other notable exception. Approves/released sales order with no exceptions, otherwise forwards the same to the proper approving party for signature/approval. CREDIT LINE PROCESSING Analyzed customer’s accounts to determine paying habits, volume of purchases, and other information necessary to facilitate updating and/or processing of credit lines. OTHERS Coordinated with Master File Custodian to ensure that the Subsidiary Ledger or Outstanding Accounts receivable is free from program errors and accounts are properly assigned to their respective salesman. SM, INC. – Quiapo, Manila Accounting Assistant – Head Office May 1999-August 1999: JOB SUMMARY: Assigned in Accounts Payable Manually updated unprocessed invoices of Sm’s Suppliers. Preparation of Checks and Disbursements. Performs other task/duties that maybe assigned by immediate superiors. EDUCATION - University of the East - C.M. Recto, Manila (BACHELOR OF SCIENCE IN ACCOUNTANCY) - Mina De Oro Catholic High School - Oriental Mindoro (HIGH SCHOOL) PERSONAL BACKGOUND Born in Socorro Oriental Mindoro on August 23, 1976, and the second child among the four children of Mr. Apolonio Buela and Mrs. Nelia Buela, Baptized at Holy family Church, weigh 125 lbs and stands 5’6. Good in oral and written communication (English and Filipino). With knowledge in Microsoft Office and SAP.