Karen Antonio--
Unit G, Tolentino Apt., Brgy, Katuparan,
Taguig, Metro Manila, Philippines, 1630
WORK EXPERIENCE
SUMMARY
Results-driven Virtual Assistant with 7+
years in BPO and 3 years in executive
support and operations. Skilled in
administration, process optimization, and
project management tools. Proven ability
to streamline workflows, enhance
efficiency, and support executive
functions in remote settings. Dedicated to
delivering organized, high-quality support
that drives business success.
PROFESSIONAL SKILLS
Portfolio:
https://workwithkah.my.canva.site/
Project Management
Inbox Management
Calendar Management
Social Media Management
Graphic Design
Appointment Setting
Data Analysis
Event Planning
Budget Management
Research Skills
Communication Skills
Client Relations
File Management
SOFTWARE EXPERIENCE
GSuite
Microsoft Office
Asana
Salesforce
WordPress
Slack
Trello
Zoom
Google Drive
Dropbox
Mailchimp
Canvaw
Adobe Creative Suite
Evernote
Microsoft Teams
Social Media Platforms (Facebook,
Instagram, Twitter, LinkedIn)
Calendly
Notion
OPERATIONS TEAM LEAD || EXECUTIVE AND
ADMINISTRATIVE SUPPORT
Telrcom/Dripdesk | Sept 2013 - January 2025
Executive Liaison: Enhanced communication
with executives to improve operational
efficiency.
Operational Excellence: Led a team to
streamline processes, achieving a 20%
efficiency increase.
Leadership Support: Drove project management
and data analysis initiatives aligned with goals.
ACCOUNT EXECUTIVE FOR B2B EMAIL MARKETING
Telus International | January 2019 - September 2021
Year
Lead Generation: prospective clients, explaining
service benefits.
Account Management: Managed and updated
client accounts to align
Client Coordination: Coordinated directly with
clients to implement their directives.
CUSTOMER SERVICE REPRESENTATIVE
Alorica Asia | Sept 2017 - Jan 2019
Client Support: Managed inbound calls for a UK
payment platform
Account Assistance: Helped clients with account
inquiries
Security Oversight: Conducted security checkups to ensure no unauthorized transactions
EDUCATION
WESTERN MINDANAO STATE UNIVERSITY
June 2013 - April 2017
BS Psychology Major in Industrial and
Organizational Psychology
REFERENCES
Christian Custodio | Dripdesk/Operations
Supervisor | -
Bryan Aceron | Telrcom/Team Lead |--
Jeremay Castro | Telrcom/Team Lead |-
