Karen Anne Mayores

KAREN ANNE MAYORES -- Customer Service Representative Twin Villa Subdivision, Batangas City SUMMARY Highly motivated and professional Customer Service Representative with over 15 years of experience providing high-level support to customers. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solution to all problems. Reliable, hardworking and ready to join my next team. EDUCATION PROFESSIONAL EXPERIENCE Centro Escolar University (formerly Las Pinas College) Subject Matter Expert (Resolutions Expert) Bachelor of Science in Hotel and Restaurant Management 2006 - 2008 Dean’s Lister SKILLS Hard Skills Data entry skills Knowledge of customer service principles and practices Understanding of administrative procedures Written communication skills Proficient in Microsoft Office Suite and Google Suite Basic knowledge in Canva Soft Skills Strong organizational and time-management skills Exceptional communication and interpersonal skills Ability to work independently and as part of a team Detail-oriented and able to handle multiple tasks simultaneously Problem-solving and conflict resolution Empathy and adaptability Positive attitude Alorica Teleservices Inc |Dec 2012 - Present Maintained superior team standing by consistently meeting and exceeding mothly KPIs Received awards and commendations by going above and beyond client expectations and providing excellent support to team members Coordinated with different departments for faster resolution of complex situations Streamlined processes and SOPs by collaborating with different departments Developed successful tactics in conflict resolution Identified and resolved workflow and process issues Strengtened customer support by taking pharmacy services calls when the need arises Pharmacy Services Representative Alorica Teleservices Inc. |Mar 2009 - Dec 2012 Maintained up to date knowledge of products, services and processes Handled pharmacy services calls and responded to queries about eligibility, benefit information, claim rejections , etc. Worked to address all pharmacy concerns timely and effectively Handled large volume of calls (ranging from 100 to 150 calls) on a day-today basis with a sense of calm and good work ethic Showcased product knowledge and mastery by mentoring new-hires and providing support Achieved commendations and numerous awards by consistently hitting KPI’s and providing exceptional service to clients Part-time Lead Generation Specialist/Social Media Marketer WeWhiten | May 2023 - November 2023 Reached weekly quota by booking clients Boosted company sales by surpassing weekly quotas Increased weekly sales by ten percent through social media reach out