Karen Anne B. Costes

I have had more than six years of experience in the BPO industry. I started as a Market Research Interviewer which helped our clients gather data through surveys via outbound calls. After two years, I then became a Personal Account Advisor for a US Debit Card Company which became a training ground for me in dealing with different types of customers. It had helped me develop my skills in making sure that customer service experience should be remarkable. Also, a few years after, I was then assigned to a Technical Account which caters to basic internet troubleshooting. A few months after, I was then transferred to the Quality Team where I was able to rate and analyze calls to determine impacting opportunities in Call Handling. I did call calibration with clients and the management.