KAREN ANN
LABSAN
ROCKSTAR VA
ABOUT
I am a Rockstar VA seeking a full-time position in the field of general virtual
assistance, customer services and SEO where I can apply my knowledge and skills
for continuous improvement.
CORE COMPETENCIES
CONTACT-
Online Marketing
-
Response Monitoring
Skype - live:karenannlabsan
www.yourdigitalfreelancer.ml
Social Media Management and Marketing
Philippines 1100
Office and Admin
Customer Service
Email and Calendar Management
Campaign Evaluation and Analysis
Sales Funnel and Automation
SEO
EXPERIENCES
50 Road 8, Project 6,
Quezon City
Website Creation
E-COMMERCE CUSTOMER SERVICE SPECIALIST VA
Receives and answers customer inquiries via email and chat.
EDUCATION
Answer call inquiries and give quality customer services
Trained new hires and conducts reinforcement training.
BACHELOR OF SCIENCE:
Creates training materials.
ACCOUNTANCY
2003
Monitors email quality and mentoring agents.
Saint Louis University
Baguio City, Philippines
COMPUTER SKILLS
Internet
Google Docs, Excel
Wordpress
Canva
Clickfunnels
Slack
MEDICAL VIRTUAL ASSISTANT
Input Records of Patients on the system
Update patients of scheduled appointments
Process medical prescriptions and Lab requests
SEO VIRTUAL ASSISTANT
Create and Optimize Google My Business listings
Create Web 2.0 accounts and complete profiles
Interlink web 2.0 and social accounts for SEO
Link building tasks
Do online research
CUSTOMER SERVICE REPRESENTATIVE
Jivochat
Provide callers with customer service over the phone regarding placing collect
Xlite
Amazon Seller Central
SOCIAL
fb.com/yourdigitalfreelancer
calls, giving out phone numbers, and locating businesses as well as train times
and cinema times.
Answer large volume of calls daily
Suggests alternate locations and spellings under which number could be listed.
Process refunds.
AWARDS
@yourdigitalfreelancer
@yourdigitalfreelancer
KGB PHILIPPINES
FVA SERVICES
Employee of the Month
Gold Certificate
April, 2017
Examplary performance during the
Virtual Assistance training
Perfect Attendance
Year 2012, 2016
April, 2018
