Karen Airi

I am an analytical and organized professional with over 4 years of experience across customer service, sales, marketing, and business operations. My background spans managing a beauty business, working as a realtor, and delivering high-level customer support in a corporate setting.

As a Customer Service Advisor at DSV, I provided efficient support to clients by resolving complex issues, handling payments, and ensuring high customer satisfaction — consistently exceeding sales targets and earning positive client feedback.

During my time as a Realtor at Parlash Homes, I developed strong skills in client relations, property research, scheduling, negotiations, and marketing. I successfully built vendor relationships and a referral network while creating effective promotional campaigns that improved visibility and client engagement.

Currently, as Business Manager at Lacuna Beauty Bar, I oversee day-to-day operations including staff management, training, scheduling, quality control, and social media promotions. I have created a structured workflow that improved staff retention, enhanced service quality, and increased customer engagement.

I am skilled in:

• Customer support and client relationship management
• Leadership, training, and team coordination
• Administrative and organizational support (scheduling, record-keeping, bookkeeping)
• Marketing and social media promotions
• Problem-solving and time management

I thrive in remote environments where attention to detail, professionalism, and effective communication are key. My track record shows I can adapt to different industries while delivering outstanding results, making me well-suited for roles such as Customer Support Specialist, Virtual Assistant, Sales/Marketing Support, or Operations Coordinator.