KAREN A. CUEVILLAS
https://www.linkedin.com/in/karen-cuevillas-a435b6157/
Detail-oriented and driven Computer Engineering graduate with hands-on experience in IT support, cloud
operations, and technical documentation. Adept at providing first-level troubleshooting, managing IT assets,
and supporting system onboarding and cloud platforms. Passionate about technology and continuous
learning, with a goal to contribute to fast-paced IT environments.
EXPERIENCE
Accenture
App/Cloud Support Associate | December 2024 - August 2025
Supported daily IT operations, including cloud systems checks and user onboarding/offboarding,
ensuring seamless service delivery critical for client satisfaction.
Managed and resolved incidents via ServiceNow, including account lockouts and access issues,
consistently meeting SLA expectations and maintaining high service quality.
Performed basic system troubleshooting and supported ticket triage, demonstrating strong
problem-solving skills and contributing to efficient resolution of client-impacting issues.
Documented system alerts and contributed to shift handover reports, ensuring accurate
information flow and continuity in client support operations.
INTERNSHIPS
SyCip GorresVelayo&Co.|AyalaAvenue,MakatiCity
Trainee in BusinessEnablementServices|January-Feb2024
Managed and updated inventory records and system documentation.
Supporteddatamigrationandvalidation,ensurings eamlesssystem transitions.
WorkedwithITstafftoidentifyandresolvediscrepanciesinsystem logs and records.
AlliedRegencyArasstre&StevedoringServicesPhils.Inc.|Malvar, Batangas City
IT Trainee|March-April2024
Maintained IT asset records and monitored ticket resolutions.
Supported service request tracking and backup documentation processes.
Ensured accuratedataloggingintechnicalreportsanduserrequests.
EXTRACURRICULAR ACTIVITIES
Computer EngineeringStudentSociety|UniversityofBatangas-Main
Auditor | August2023-August2024
Performed audits of financial records, operational processes, or compliance independently or
with limited supervision.
Prepared detailedr eports based on auditf indings, offering recommendations for
improvements.
AWS re/StartProgramLearner
Amazon WebServices(AWS)|Jul2024-Sep2024
Completed a full-time, classroom-based skills development and training program on IT
fundamentals, AWS Cloud, and professional skills.
Developed proficiency in Linux OS and gained experience writing scripts in Python and Shell.
Applied core AWS services in compute, storage, and networking, including EC2, S3, IAM, VPC,
Lambda, CloudFormation, RDS, and Route 53.
Demonstrated strong communication skills, effectively explaining technical concepts to nontechnical users.
Gained experience configuring, monitoring, and supporting core AWS services.
CERTIFICATIONS
Programming Foundations: Fundamentals
LinkedIn Learning
April 2025
Introduction to Edge Computing
Asia Open RAN Academy
August 2024
Introduction to Cloud Computing
Asia Open RAN Academy
August 2024
AWS re/Start Program Graduate
Amazon Web Services (AWS)
September 2024
DLi-Fi Technology: Shedding Light on the
Future of Wireless Communications
IECEP Batangas Chapter Webinar
April 2024
CyberOps Associate - Badge
Cisco
january 02, 2024
Cybersecurity in the Cloud ( An AZ-500
Workshop )
Trainocate Philippines
March 2024
DevNet Associate - Badge
Cisco
january 02, 2024
EDUCATION
Bachelor of Science in Computer Engineering
University of Batangas - Main
Alangilan, Batangas City
2020 - 2024
STEM (Science, Technology, Engineering, and
Mathematics The Sto. Niño Formationand
Science School San Roque, Rosario, Batangas
With Honors 2018 - 2020
SKILLS
IT Support & Troubleshooting: Hardware/software diagnostics, user assistance, remote support
Cloud & Systems: AWS (EC2, S3, IAM, VPC), ServiceNow, Linux fundamentals, Cohesity
Asset & Access Management: Onboarding/offboarding, inventory tracking, ID/account setup
Tools & Platforms: Microsoft 365, Google Workspace, Notion, Canva, Jira,
Soft Skills: Communication, teamwork, time management, problem-solving
Programming Exposure: Python, Shell, HTML, CSS, SQL, C#
