Kareen Alaubi

CHIAMAKA KAREEN ALAUBI CUSTOMER SERVICE / SUPPORT REMOTE PERSONAL DATA Gender: Female Marital Status: Single Location: Remote PROFESSIONAL SUMMARY Highly motivated and detail-oriented Customer Service/ Support Representative. Professional with strong experience in remote support, phone, email, and live chat Known for excellent communication, problem-solving abilities, and the capacity to manage multiple tasks in fast-paced environments. Passionate about helping businesses operate efficiently while delivering exceptional client and customer experiences and work independently. CORE COMPETENCIES Customer Support (Phone, Email, Chat, Social Media) Remote Work Tools (Zoom, Slack, Google Workspace) Problem Solving & Complaint Resolution CRM ,Data Entry ,Ticketing system. Order Management & Tracking Sales Support, Upselling & Cross-Selling Administrative Support Time Management & Multitasking Team Collaboration Attention to Detail Documentation & Reporting WORK EXPERIENCE Customer Service/ Support Representative (Remote) Venchura Pharmaceutical Ltd – Lagos Nigeria February 2023 – Dec 2025 Responded to customer inquiries via calls, chats, emails, and social media. Provided accurate information on products and services. Assisted customers with placing, tracking, and resolving order-related issues. Collaborated with sales, logistics, and technical teams to resolve customer concerns. Recommended products based on customer needs; supported upselling and cross-selling. Processed customer orders and maintained accurate records with follow-up. Worked towards daily, weekly, and monthly sales targets. Coordinated logistics and supply chain processes. Monitored product/medication demand in the market. Offered timely and professional solutions to customer complaints Customer Service / Support Officer (NYSC) Blessed Pharmacy & Departmental Stores – Lagos Nigeria 2022 Handled transactions using POS and cash register. Scanned and priced goods accurately. Accepted customer payments and issued receipts. Processed refunds and returns under supervision. Prepared daily sales reports for accounting and management. Assisted customers with product inquiries and store support. IT Staff / Credit Officer Grooming People for Better Livelihood – Abia 2020 – 2022 Nigeria Met with individuals and businesses to assess loan needs. Reviewed credit applications and financial documents. Conducted risk assessments and recommended loan decisions. Set loan terms, interest rates, repayment schedules, and savings plans. Monitored active loan portfolios and identified early payment risks. Collaborated with branch managers and area managers on loan recovery. Managed deposits, collections, and disbursements to qualified clients. Provided customer service and guidance to clients during meetings and updates EDUCATION B.Sc. Business Administration Michael Okpara University of Agriculture, Abia State 2015 – 2019 A-Level Certificate Federal Government Girls’ College, Umuahia 2006 – 2012 National Youth Service Corps (NYSC) 2023 – 2024 CERTIFICATIONS Certificate in Advanced Computer Skills( Microsoft word, Excel, PowerPoint, Internet &Email use, data entry). Certificate in Virtual Assistance Certificate in Healthcare Assistant (HCA) PERSONAL ATTRIBUTES Strong multitasking ability Excellent time management Friendly and professional communication Accurate under pressure Good documentation and reporting skills Respectful, teachable, and team-oriented