Kareem Lean C. Tero

Kareem Lean C. Tero 051 Sitio Sto. Toribio, Marawoy Lipa city Born November 11, 1988 32 Years old Roman Catholic Filipino--JOB OBJECTIVE: ● To be a part of a great and stable company where I can develop my potentials and share my skills and experiences and to be a part of the company’s success. CAPABILITIES: ● ● ● ● ● ● ● ● ● Experienced in office Administration tasks Experienced in troubleshoot computer hardware, software and networking. Capable of working under pressure. Capable of using internet as a research tool. Fluent in English Language. Trained to handle customers’ enquiry over the phone. Excellent in customer service skills. With excellent leadership skills. Experienced in leading a team to achieve the set goal and standards. WORK EXPERIENCES: Freelance On Call Computer Technician 2005 - 2008 HP 6J Technical Support Representative (TSR) (Teletech Customer Care Mgt. Inc.) November 21, 2008 – December 10, 2009 Project Administrator (Engineering department) (Elegancia Hospitality and Facility Management Services) Doha Qatar June 2015 – October 2017 Computer Shop and repair Co-owner and Technician Hacker’s Computer Shop June 2009 – January 2011 Engineering MEP Supervisor (Lusail Hospitality and Sevices) Doha Qatar June 2017 – October 2019 Verizon Level 2 Technical Support Representative (TSR) (Teletech Customer Care Mgt. Inc.) August 2011 – July 2012 Grubhub Customer Services Service Representative (WFH) (Alorica Lipa) July 2020 – November 2020 Telstra Billing Customer Service Representative (CSR) (Teletech Customer Care Mgt. Inc.) July 2012 – August 2013 Family Business Manager (GAS PETRONAS franchise “KL Trading”) July 2013 up to present EDUCATIONAL ATTAINMENT: Juan De La Cruz Elementary School Davao City Graduated: SY:- St. Francis De Sales Major Seminary Marawoy, Lipa City Graduated: SY:- Inosloban-Marawoy National High school Inosloban-Marawoy, Lipa City Graduated: SY:- Systems Technology Institute in Lipa (STI) Diploma Information Technology (DIT) Graduated: SY:- SEMINARS/TRAININGS: The 13th STI National Youth Convention STIer: A Brand of Excellence Aliw Theater, Pasay City February 7, 2008 The 12th National Youth Convention Together Everyone Achieves More Aliw Theater, Pasay City February 8, 2007 Leadership Training What it takes to Win Seminar Victory Christian Fellowship bldg. Ayala Highway, Lipa City July 28, 2006 Accent in Conversational English Training (ACE) (Teletech Customer Care Mgt. Inc.) HP Technical Support Product Training (Teletech Customer Care Mgt. Inc.) HP Technical Up-trainings (new Products including Win 7 support) (Teletech Customer Care Mgt. Inc.) (HP Tech) July 14, 2008 Trained for networking and internet connectivity by Verizon and trained for basic mobile troubleshooting for various cellular mobiles by Telstra (Teletech Customer Care Mgt. Inc.) (Verizon and Telstra) 2011 - 2013 On the Job Training (OJT) LIMCOMA Cooperative CHARACTER REFERENCES: ● Name: Bryan Conti Company: Teletech Lipa Position: Verizon Team Leader Contact Number:- ● Name: Noah Landicho Company: Teletech Lipa Position: Verizon Operations Manager Contact Number:- ● Name: Joanne Dauis Company: Teletech Lipa Position: Telstra Billing Team Leader Contact Number:- ● Name: Paquito W. Hugo Company: Lusail Hospitality and Services Position: MEP Engineer Email:-or- Kareem Lean C. Tero