Kare Renzales

EXPERIENCE November 2017 March 2018 KARE DYAN RENZALES Valenzuela City Metro Manila--May 02, 1998 OBJECTIVE To secure a position in a company where there are plenty of rooms to grow together with the company, to expand my learnings, knowledge and skills. To be able to land a job that is best suited not only for my skills but also with my lifestyle, time and passion. A new environment which can help me grow and build my self confidence more than ever. Sutherland Global Services Inc Recruitment and IT Support On-the-Job Training Assisting applicants with the step-by-step process of their recruitment. Helping out with setting up units for the agents. Updates necessary work tools the agents need in the production floor. Data Entry of leads we can call to apply as CSR or TSR Callouts of leads for Managerial Position and labelling correct feedbacks for every calls. Filing and Arranging agents and new hires files. May 2018 - Aug 2018 PH Shoppe Sales Person Part Time Job Hardware Section Identifying every tool that are available and which are out of stock. Helping customers to find the appropriate tools they need. Demonstrating to customers how certain tools work. Weekly inventory. Restocking and price labeling. August 2018 - July 2022 SKILLS Zendesk Data Entry Data Annotation Data Validation Microsoft Office Suite Google Workspace Adaptability Communication Skills Able to work with minimal to no supervision Ability to work under pressure Able to reach 43wpm Team Management Asti Business Services Inc KYC Specialist Agent / Team Leader Day to day productivity and making sure that we are within SLA's. Double checking details before finally approving customer applications. Provides necessary support to clients and partners. Helps with the productivity to lower down pending. Uses Zendesk to communicate with the other agents and partners and provides support into verifying, modifying and updating customers information and account. Managing agent's day to day activities Preparing coaching and leading team huddles Quarterly Agents Evaluation Acting as a bridge and communicate with both agents and clients Preparing all necessary reports Making sure agents are up to date with the process and updates 1st Quarter of 2019 Asticom Hub Mynt Top Performer. Promoted as Team Leader on January 2021 July 2022 - January Temps and Staffers Inc. ( Element Inc. ) 2024 ID Validator Staff / Supervisor Validation of customers information based on the submitted documents. Doing Clerical Tasks needed for work. Doing Data Annotation Doing Data Validation Quarterly Staff Evaluation Monthly Inventory Guiding staff on the correct process Updating staff attendance Managing staff tasks per day Overseeing staff day to day activities Doing QA for agents productivity Promoted as Supervisor on December 2022 May 2024 - Present TaskUs Customer Service Representative Answering customer inquiries Zendesk navigation Financial Tech Campaign EDUCATION 2014 - 2018 STI College Academic Center Caloocan Bachelor of Science in Information Technology