Karam Ibrahim , Itil®

Contact - (Mobile)- www.linkedin.com/in/karamibrahim (LinkedIn) Top Skills Project Management Telecommunications Team Management Certifications Introduction to Big Data (September 2015 Version) Introduction to Big Data Analytics (September 2015 Version) ITIL foundation certification Hadoop Platform and Application Framework Machine Learning With Big Data (September 2015 Version) Karam Ibrahim , ITIL® Technical Director at TA telecom Egypt Summary Working in Telecommunication BSS/OSS systems, Coming with more than 18 years in telecommunication industry , especially in Billing integrations ,SMSc, MMSC ,CRM and support using the below tools C# , ASP.Net , SQL, NowSms, Web Service, XML, C/C ++, TCP/IP, MS-BI , DWH tools. Demonstrated success leading and mentoring cross-functional teams. Experienced interfacing with key business units including Marketing, Finance and HR. Capable of making convincing presentations Technical and Business Experience in Telecom Solutions , Mobile , Service Provider , Manage & plan organization operations for organization different platforms, Manage & plan Bi & DWH team and provide Data solutions. Provide couching and guiding for all teams members on technical, business and soft skills Managing 3 teams, • Operation support, • Development, • BI & DWH. Operations support : Team responsible for • Supporting the internal and external clients, • Monitoring the current system/apps/servers, • Monitoring projects' revenue streams, • Monitoring integration points , billing, SMSC, gateways,middelware.... • Administrating and managing integration points with operators like , billing ,SMSC,MMSC, CRM,.. Page 1 of 4 • Troubleshooting , investigating and solving problems. DWH and BI : • Provide ad hoc reports. • Managing DWH and ETLs from different servers into one central server. • Managing Big data cluster of 8 servers, using cloudera distribution for Hadoop. • Hadoop applications , Pig, Hive, Spark , Hbase. development team: • Managing the development teams • Planning and monitoring of the project deliverables from the teams, • Mentor the project teams in executing the identified projects • Review and follow up daily tasks and progress. • Lead developer for business-critical application, delivering a solution that reduced client on boarding time • Worked to effectively combine the vision of clients with in-house wireframe designers to provide clear design specifications • Present new project Budget, Time Line, estimated project delivery time, how project reflects on company • Architected and developed Compliance system that automated tracking of customer risks • Architected and developed ITIL IT Support system that increased support efficiency by 85% Experience TA telecom 17 years 11 months Technical Director July 2020 - Present (5 years 1 month) Qesm El Maadi, Cairo, Egypt Technical Manager September 2016 - Present (8 years 11 months) Cairo Governorate, Egypt Additional to the last position, now i am Managing 3 teams: • Operation support, Page 2 of 4 • BI & DWH, • Development. • Real time knowledge and experience on enterprise system integration, • Planning and monitoring of the project deliverables from the teams, • Mentor the project teams in executing the identified projects • Review and follow up daily tasks and achievements using ASANA tool. • Manage customer projects and oversees implementations for on time delivery. • Worked to effectively combine the vision of clients with in-house wireframe designers to provide clear design specifications • Present new project Budget, Time Line, estimated project delivery time, how project reflects on company income. • Define Techincal requirements for SLA agreements with our Vendors. • Enhancing availability and integration between services, servers and applications. • Building automated Diversion solutions with full details and reporting system. • Enhance development of Title Box application. Operation Support & data warehouse & BI Manger August 2014 - Present (11 years) 111 B, Farid semika , masr el gededh ,Cairo, Egypt Manage & plan organization operations for organization different platforms Manage & plan Bi & DWH team Provide couching and guiding for both team members on technical, business and soft skills Managing 2 teams, Operations support : Team responsible for • Supporting the internal and external clients, • Monitoring the current system/apps/servers, • Monitoring projects' revenue streams, • Monitoring integration points , billing, SMSC, gateways,middelware.... • Administrating and managing servers, • Administrating and managing databases and performance, • Administrating and managing applications, • Administrating and managing integration points with operators like , billing ,SMSC,MMSC, CRM,.. Page 3 of 4 • Troubleshooting , investigating and solving problems. • Support Client Services with Reports, Queries and Data updates • Monitor production environment to ensure that backups and ad-hoc refreshes are completed as expected and performance is within acceptable standards. DWH and BI : • Provide BI reports, • Provide data analysis and reviewing. • Provide dashboards and automated analytics tools. • Provide ad hoc reports. • Managing DWH and ETLs from different servers into one central server. • Managing Big data cluster of 8 servers, using cloudera distribution for Hadoop. • Hadoop applications , Pig, Hive, Spark , Hbase. • ongoing master on BIG DATA solution (machine learning). Operation Support & data warehouse & BI Team leader September 2013 - Present (11 years 11 months) Operation Support Team leader April 2009 - Present (16 years 4 months) Operations Support September 2007 - May 2010 (2 years 9 months) Tribal Project Development Manager (fintech) March 2022 - June 2023 (1 year 4 months) United States leading a development and operation team to develop and application like airtable Education Arab Academy for Science, Technology and Maritime Transport Master’s Degree, Computer Science · (2015 - 2018) Modern Academy for computer science and management technology Bachelor’s Degree, Computer Science · (2005 - 2006) Page 4 of 4