Karah Kristal A. Benliro | Freelancer Resume

Karah Kristal A. Benliro Davao City, Philippines 📞- | 📧-PROFESSIONAL SUMMARY Detail-oriented and dedicated professional with a strong background in teaching, customer service, and virtual assistance. Over 5 years of diverse experience in classroom instruction, online teaching, customer support, and digital marketing. Known for being highly organized, tech-savvy, and committed to providing high-quality service. Skilled in multitasking and adapting to both office and remote environments. PROFESSIONAL EXPERIENCE Virtual Admin Assistant (Part-Time) Remote | 2025 – Present ● Handles administrative tasks including scheduling, inbox monitoring, and content creation ● Supports client needs across various platforms in a remote setup Senior High School Teacher 2024 – 2025 | Classroom Setting ● Delivered subject instruction and facilitated student learning ● Developed lesson plans and assessed academic performance Customer Support & Marketing Assistant Adventist World Radio – Silver Spring, Maryland, USA | Remote March 2020 – December 2024 ● Provided email and chat support to global listeners and clients ● Assisted with marketing tasks, content preparation, and online promotion ● Used CRM tools to track communication and resolve inquiries efficiently Grade 6 Teacher Carmen Private Elementary School | 2019 – 2020 | Classroom Setting ● Taught core academic subjects to Grade 6 students ● Managed classroom activities, student records, and parent communication Online ESL Teacher (Freelance) 2017 – 2018 | Remote ● Conducts one-on-one English lessons for non-native speakers ● Adapts teaching methods to suit learner needs and time zones ● Provides constructive feedback and tracks student progress HubSpot CRM Experience: ● Inbox Management: ▸ Managed high-volume email communications through HubSpot Conversations ▸ Prioritized, escalated, and resolved customer inquiries efficiently ● Email Marketing & Automation: ▸ Created and scheduled marketing emails using HubSpot Marketing Hub ▸ Followed up based on contact engagement metrics (opens, clicks) ● Customer Quality Assurance: ▸ Reviewed communication logs for professionalism and accuracy ▸ Maintained consistency across all customer touchpoints ● Key Account & Partnership Management: ▸ Acted as the main point of contact for strategic partners ▸ Generated and presented monthly reports with user data insights ▸ Ensured timely website updates and responses to partner requests ● CRM & Data Operations: ▸ Updated and maintained accurate contact, company, and deal records ▸ Cleaned CRM data by merging duplicates and auditing entries ▸ Created chat flows and reusable snippets to optimize team response time ▸ Built custom dashboards and applied filters for in-depth performance tracking ▸ Mapped relationships between CRM objects for enhanced reporting and structure. KEY SKILLS ✅ HubSpot CRM & Marketing Hub ✅ Contact & Data Management ✅ Email Marketing & Follow-ups ✅ Customer Communication & Quality Assurance ✅ Workflow Optimization & Templates ✅ Chat Flow & Snippet Development ✅ Dashboard & Reporting Analytics ✅ Key Account Management & Monthly Reporting ✅ & Task Management (Trello, Google Workspace) ✅ Project Content Design & Scheduling (Canva, Hootsuite) EDUCATION Bachelor of Secondary Education North Davao Colleges, Panabo, Philippines Graduated: 2019 Passed the Licensure Examination for Teachers (LET) – Philippines ✅