Karabo Madiba

KARABOBANKER L MADIBA CONTACT-- PROFILE An enthusiastic customer service professional with almost 2 years of experience in liaison between business and customers. A skilled and verbal communicator with a flair complaint resolution plus a passion for organization which allows efficient and effective delivery of service. Dedicated to providing human, empathetic and reliable service whilst maintaining brand reputation and competency. SKILLS EXPERIENCE ◦ PROACTIVE Discovery Bank ◦ TEAM PLAYER ◦ DETERMINED ◦ OPTIMISTIC ◦ EAGER TO LEARN ◦ COMMUNICATION SKILLS ◦ INTERPERSONAL SKILLS 2023 to date Banker • Builds rapport with clients through multiple channels e.g. calls, web, chat and video. Takes ownership of client queries, issues and escalations to ensure a personalized service and effective resolution. Communicates existing and new product information to clients. Deals with escalated queries. Serves all aspects of the bank’s products including rewards. Offer alternatives for client retention. Rentoza 2021 -2023 Support Sales Analyst EDUCATION Bachelors of Business Administration Honors 2024 (In progress) Bachelor of Business Administration- (Passed with distinction) • Supplied tech Focused advice to over 60 Customer’s every day to solve their queries professionally and efficiently • Took ownership For queries providing resolutions to avoid the customer coming back with uncertainty • Calming difficult customer to ensure customer retention • Analyzing data to identify anomalies or patterns that may indicate fraudulent activity • Assigning different tasks to team members • Acting as second in Command, taking over team leaders duties and responsibilities when absent. • Serving as a liaison between Clients And contractors during the project implementation phase • Performing audits And analyzing bank records or researching past transactions to detect irregularities • Coordinating with internal departments to ensure that all documentation is complete and accurate • Communicating with Customers to ensure they understand the process And are satisfied with their service. Mr Price Group- • Ensured that the stock is displayed accordingly for customers to access • Supplied great customer service due to product knowledge • Removed unwanted items from the shelves