Kara Rumi [email protected]

I’m a passionate and detail-oriented professional with hands-on experience in customer support, social media management, and content creation. My work revolves around building strong connections between brands and their audiences—whether it’s through resolving customer queries, handling digital platforms, or crafting compelling posts that tell a story.

In customer support, I focus on empathy, patience, and clear communication. I understand that every customer interaction is a reflection of the brand, and I strive to make each one positive and productive. Whether it’s resolving an issue, answering a question, or offering guidance, I ensure that the customer feels heard and valued. My goal is not just to solve problems, but to leave customers with a great experience that builds long-term trust.

On the social media side, I manage content calendars, engage with communities, and keep a close eye on trends to ensure that posts stay relevant and relatable. I’ve worked with various platforms like Instagram, Facebook, and Twitter, handling everything from replying to DMs and comments to maintaining the brand’s tone and voice. I enjoy creating visually appealing content that not only looks good but also drives engagement and results.

I’m also skilled at writing captions and creating social posts that align with a brand’s personality. I believe that a great caption can do more than just describe—it can entertain, inspire, or persuade. I take pride in making every word count, using creativity and strategy to connect with the audience in meaningful ways.

I’m highly organized, tech-savvy, and a fast learner. I thrive in dynamic environments where communication and adaptability are key. I work well independently, but I’m also a team player who values feedback and collaboration.

Overall, my goal is to help businesses grow their online presence while maintaining strong, human-centered communication. I believe that great customer support and great content go hand in hand—and I’m here to deliver both