MAZIE KARA NERI NAVA
VIRTUAL ASSISTANT
CONTACT
PROFILE
Email Address:-
I have worked in the BPO/Call Center industry for 11 years and I have
expertise in in Customer Support via calls, emails and chat. I can also
assist with Data Entry, Administrative Support, Project Management,
Social Media Management, Email Marketing, Content Management,
YouTube Management and Database Building & Research. I will do any
job order you want and show you what skills. I'm here to make your
tasks easier and your business more efficient. I'm confident that I can
help you, and I can't wait to meet with you or your colleagues. Let's
work together to achieve your goals.
Website
https://karanava051.wixsite.co
m/karanava-va
Address:
Quezon City, Philippines
EDUCATION
LANGUAGES
English (Fluent)
Tagalog (Fluent)
Bachelor of Science in Nursing
De Los Santos – STI College
Jun 2005 - Sep 2009
Korean (Basic)
WORK EXPERIENCE
SOFT SKILLS
Teamwork
Call Center Customer Service Representative
Cupola Teleservices
Sep 2024 - Currently Working
Time management
Leadership
Effective communication
Critical thinking
Call Quality Analyst
Data Direct FZ LLC – Commercial Bank Of Dubai & Sukoon Insurance
Aug 2023 - Aug 2024
Problem-solving
Team Leader
Adaptability
Data Direct FZ LLC – Coupon Cabin
May 2023 - Jul 2023
Creativity
Empathy
Active listening
Customer service
Call Center Customer Service Representative
Data Direct FZ LLC - Dubai Health Authority
Jan 2021 - May 2023
Flexibility
Decision-making
Station Agent
Negotiation
Serco Limited - Dubai Metro
Dec 2016 - Aug 2020
Patience
Attention to detail
Positive attitude
TECH SKILLS
Cashier And Sandwich Artist
Wilshire LLC – Subway UAE
Wix
Dec 2012 - Oct 2016
Calendly
VIRTUAL ASSISTANT
Trello
Sales, Technical Support & Customer Service – Tier 2 &
Escalations
Asana
Slack
Stream Global/Convergys – Protax Intuit
Aug 2012 - Jul 2014
Canva
Pinterest
Call Center Customer Service Representative
Movavi
Convergys – Macy’s & Bloomingdale’s
May 2011 - Aug 2012
Filmora
Toggl
Convertkit
Zapier
Financials And Customer Service Representative
Eperformax Contact Centers – Paypal
Sep 2009 - Apr 2011
Tailwind
Buffer
Microsoft outlook
MS teams
Zoom
Google meet
PROJECTS
Website
https://karanava051.wixsite.com/karanava-va
Gmail
YouTube Channel
Bitly
Karampot Z
Click funnels
Facebook
Tiktok
Instagram
Youtube
Hellotalk
WordPress
ACHIEVEMENTS & HACKATHONS
Content Management Strategies
Completed On: 27 December 2024
WordPress Fundamentals - Content Management System (CMS)
Completed On: 19 December 2024
WordPress for Beginners
Completed On: 17 December 2024
Introduction to Product Management and Market Research
Completed On: 17 December 2024
Administrative Assistant Training
Completed On: 27 November 2024
Data Entry Tools and Techniques
Completed On: 21 November 2024
Diploma in Customer Service
Completed On: 14 November 2024
Working as a Virtual Assistant
Completed On: 10 November 2024
Roles and Responsibilities of Virtual Assistants
Completed On: 21 October 2024
