Kara Gray Ramirez

 Kara Gray Ramirez-  |   315‑360‑6310   |   Rancho Santa Margarita, CA 92688   |   WWW: Bold Profile  |  Summary Motivated Customer Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy. Skills Organization and Time Management Skills Customer Relations Management Data Entry and Management Conflict Resolution Microsoft Office Multitasking Communication Skills Phone Etiquette Complaint Handling Order Processing Meeting Deadlines Experience VCA-Rancho Santa Margarita CA | Rancho Santa Margarita Client Service Representative and Social Media Representative 08/2022 - Current Provided customer service support to clients in a timely and efficient manner. Resolved customer inquiries and complaints via phone, email, or other communication channels. Assisted customers with product information and pricing. Regularly updated the social media page and engaged with followers Maintained customer records in the database system. Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction. Wagly Pet Campus | Rancho Santa Margarita, CA Lead Customer Service Representative and Social Media Representative 10/2017 - 08/2022 Provided guidance and support to customer service representatives. Assisted in resolving escalated customer complaints. Developed customer service policies, procedures and standards. Conducted regular staff training sessions on customer service techniques. Monitored team performance and provided feedback for improvement. Developed strategies to improve the overall quality of customer experience. Venus Group | Foothill Ranch, CA Customer Care Specialist 08/2015 - 10/2017 Handled all inquiries and orders for multi-million-dollar accounts. Processed $20 million worth of orders Provided timely responses to customer questions and complaints in a professional manner. Offered suggestions for new features that would improve the overall experience with our products and services. Collaborated with other teams such as marketing, sales, operations., in order to ensure a high level of service for all customers. Hand and Stone Massage and Facial Spa | Rancho Santa Margarita, CA Lead Spa Associate 05/2014 - 04/2015 Greeted guests upon arrival and determined their needs. Provided detailed information on spa services and packages. Performed administrative tasks, such as answering phones, scheduling appointments, taking payments and handling inquiries. Maintained an organized work area to ensure a pleasant atmosphere for clients. Delivered excellent customer service at all times while interacting with guests. Hot Spot Salon & Spa | Herkimer, NY Receptionist 07/2010 - 08/2013 Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel. Scheduled appointments for clients, customers, and other visitors. Performed data entry tasks into various computer systems accurately and promptly. Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies. Education and Training American Public University System | West Virginia Bachelor's Degree in Business Administration 06/2020 Herkimer County Community College | Herkimer, NY Associates in Business Administration 09/2012 Jarvis Jr/Sr High School | Mohawk, NY Diploma in General Studies 06/2010