Kaosarat Yunus

Lagos, Nigeria-https://www.linkedin.com/in/kaosarat-yunus Kaosarat Yunus Virtual/ Administrative Assistant EDUCATION Bachelor of Commerce University of Ilorin 2019 SKILLS           Communication Team Player Problem Solving Google Workspace Internet Research Data Entry Time Management and Proactivity Tech Savvy CRM Tools Creative Writing SUMMARY I am a dedicated and experienced professional looking for a career as an administrative assistant or virtual assistant to use my experience as a frontend manager in the manufacturing industry and my background as a virtual assistant in the educational technology sector. PROFESSIONAL EXPERIENCE Virtual Assistant: Volunteer Present 2023 Dahel Consultants and Techies. (Remote)   CERTIFICATES 2021 Basic IT Support Certificate 2021 Customer Support and Troubleshooting 2022 ALX Virtual Assistant Certificate 2023 Fundamental of Digital Marketing and E-commerce.       Streamline communication by responding to student inquiries through Discord, Telegram, Slack Workspace, and the What Sapp community group. Assist in content creation to introduce our premium service to the students, increasing the sign-up by up to 30% in the first week. Maintains and updates the student certificate eligibility list via spreadsheet. Creates and shares a registration form that receives over 400 responses within 2 days. Prepare weekly reports and strategies. Managing all communication across the groups to ensure a safe and peaceful learning platform. Coordinates tasks and assignments to ensure deadlines are met and priorities are managed effectively. Ensure accurate data entry and maintain organized digital files and documents. Front End Manager Vista Int’l Ltd, Nigeria        2019 - 2021 I oversaw and ensured exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. monitored and optimized inventory levels to meet customer demand and minimize shortages and excess stock. I ensured an efficient and smooth checkout process. I served as a liaison between different departments by conveying messages and information to relevant staff. I juggled multiples. tasks simultaneously, such as answering phone calls, receiving visitors, and managing administrative duties. I confirmed and reminded individuals of scheduled appointments.