I have 8 years of experience in Customer Service, 4 years experience in Cold Calling (Appointment Setting) and 2 years of experience in email management. For Customer Service, I handled B2B and Utilities accounts. I was a front liner -- answering inquiries from the customers. I did trouble shooting and processed invoices too. For cold calling, I handled Real Estate (4 years) and Insurance campaign (1 year). I provided support to the Sales Team by calling prospective buyers and clients and scheduling appointments for them to speak to the acquisition manager or sales person. Lastly, for Data Entry, I was the one entering data from various sources into company computer system for processing and management.