Ms Kanchan Thapa
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In quest of career enrichment opportunities in Hospitality Sector, Co-ordinator & Public Relation
PROFESSIONAL SYNOPSIS
A dynamic professional with around 12 years of extensive experience in Travel Operations, Customer Relationship Management, Product Management & DMC
Deft in planning tours involving destinations, airline ticketing, reservation, visa processing, hotel and airline bookings, etc
Looking after entire travel business like GIT & FIT & Business travel of the corporate clients, B2B & MICE
Repeated success in providing high value-added services to customers thereby enhancing their satisfaction.
Expertise in providing excellent client service and serving as liaison between the clients and corporate / external contacts.
Practical and business focused approach to achieve organisation goals & coupled with inter personal & communication, analytical & presentation skills.
Ability to always keep in mind the customers’ requirements, understanding the customers’ anxiety and taking personal responsibility for the cases.
Seasoned professional with the ability to navigate the corporate landscape, ability to lead, motivate and influence end users, business partners as well as cross-functional team members.
CAREER CONTOUR
Manager OperationsMekong Vacations, Thailand
Nov 2017 – Feb 2020
Executive OperationsAbsolute Asia Journeys, Thailand
Oct 2015 – Sep 2017
ReservationsShree Absolutely Travels Pvt.Ltd, Kolkata
Mar 2013 – Aug 2015
Reservation – Executive Sun Travels Pvt Ltd, Siliguri
Sep 2012 – Feb 2013
Guest Relation Executive Mayfair Hotels & Resorts, Sikkim
Sep 2011 – Feb 2012
Reservation – Sales Durga Tours Pvt Ltd, Siliguri
Dec 2010 – Aug 2011
Event Manager Natures Creative Holidays, Kolkata
Jul 2009 –Dec 09
Management Trainee Nature Lovers Club & Holidays, Kolkata
April’08 to Dec’08
Chief Tasks Handled;
Arranging events and all the required arrangements for an event.
Co-ordinating with the hotels, clients & vendors.
Keeping track of all the hotel rooms as well as banquet rates, occupancy, number of rooms & banquets, categories of room & banquets in Kolkata & outside Kolkata.
Keeping track of all the vendors, there facilities, rates of the equipments, conveyance charges, credit period.
Conducting market analysis to know our competitors movement & task.
To co-ordinate with the sales team with there queries and requirements.
Building and maintaining healthy business relations with major corporate clients, ensuring maximum customer satisfaction.
Developing relationships with other travel agencies in order to get the best possible & competitive rates.
To handle a group of people with there task whether its an event or tour.
Tie-up with the corporate clients for any event, hotels & banquet requirement.
Mapping client’s requirements & providing best products to suit their requirements; generating business from existing accounts and achieving profitability & sales growth.
Meeting clients as per requirements to discuss their events or any upcoming programs or tour.
Handling Domestic & International bookings.
Handling Visa, Tickets & Passports
ACADEMIA
60 hrs Certificate Level in Montessori Teacher Training from Asian College of Teachers 2021.
Post-Graduation Program in Business Economics from WLC College, Kolkata. Completed in May’09.
B.B.A from Shillong College, Shillong in 2007.
IT SKILLS
Proficient in using Ms Office and Internet operations.
PERSONEL DOSSIER
Date of Birth: 29thNovember, 1985
Address : PO Sushruta Nagar, Alphonso School Road, Kalamjote, District Darjeeling, West Bengal 734012
Language Proficiency:English, Hindi, Nepali, Assammese & Bengali
