Kanchan Jayan Menon

I’m a customer-focused support professional with over 3 years of experience in luxury hospitality and HR operations, blending high-touch service with tech-enabled efficiency. My background offers a unique combination of client empathy, detail-oriented execution, and system fluency, making me a valuable asset to companies looking for reliable, people-first support in both customer-facing and internal service roles.

My career began in luxury hospitality with globally recognized brands such as The Balmoral and Belmond’s Royal Scotsman, where I delivered high-standard service to international and high-profile guests. Working in structured, fast-paced environments taught me the value of clear communication, professionalism under pressure, and tailoring support to meet individual needs. I consistently received 100% quality scores from Forbes Travel Guide and LQA — a reflection of my commitment to excellence and consistency.

In parallel, I built hands-on experience in HR systems and internal operations support at Walmart Global Tech where I supported HRIS platforms like Workday, SAP HR, and ServiceNow HRSD, helping employees resolve queries, process lifecycle transactions, and maintain data accuracy. I also contributed to testing, documentation, and change communications — experience that’s strengthened my ability to work independently, solve problems, and support teams virtually.

I’m comfortable using tools like Excel, Microsoft Teams, Outlook, Jira, and CRM platforms, and I’m fully equipped for remote work with a stable internet connection, professional headset, and a reliable laptop. Whether it’s providing thoughtful responses to support tickets, handling admin tasks with precision, or assisting with system queries, I work with care and accountability.

Clients value me for my responsiveness, clarity, and ability to “get things done” with minimal oversight. I’m always looking to contribute positively, maintain quality standards, and support team goals no matter the size of the project or company.

If you're looking for a dependable, client-oriented freelancer who brings both service and systems experience, I’d love to connect.