Kananelo Christopher Thelisi

Kananelo Thelisi -· linkedin.com/in/kananelo-thelisi-6803ab1ba·-Maseru , Khubetsoana ABOUT I am a versatile analyst with a passion for leveraging stakeholder engagement, data-driven insights, and strategic reporting to drive decision-making and optimize client management.I have a strong foundation in risk management, this includes the risk management process and principles .I have skills in developing and implementing comprehensive risk management frameworks, constructing and analyzing risk models, exploring the critical nexus of corporate governance, ethics, and risk management. I am enthusiastic about continuous learning and growth, with a keen interest in the financial system, micro- and macroeconomic environments, financial products, emerging technologies, national and international regulations. My skill set includes Proficiency in statistical analysis, econometric analysis, and data visualization.I also have skills in corporate risk management, auditing for risk, project management and data-driven decision-making. I furthermore have strong abilities in business intelligence, project communication, and strategic thinking Beyond my technical expertise, I bring exceptional communication, learning mindset ,business acumen, professional skepticism , teamwork, and problem-solving capabilities. This enable me to collaborate effectively and contribute to achieving organizational objectives while holding high standards of accuracy and integrity in all my endeavors KEY COMPETENCIES Process improvement Data-driven strategic planning Customer Relationship Management Risk Management Professional skepticism Excellent communication skills Strong interpersonal skills Proactive and self-motivated Ability to work independently and as a team PROFESSIONAL EXPERIENCE FNB Lesotho March 2024 - Present Insurance administrator Successfully managed and improved premium collections, significantly reducing missed payments through proactive client engagement, in-depth market and product knowledge, and effective risk management strategies Delivered exceptional customer service by providing innovative, client-centric solutions and building lasting relationships that foster trust and loyalty. Executed end-to-end client onboarding and due diligence (KYC & CDD) processes, ensuring full compliance with AML regulations and industry standards. Planned and implemented departmental strategies aligned with broader group initiatives, contributing to operational efficiency and business growth. Managed administrative processes and provided high-quality support to ensure accuracy, efficiency, and timely completion of operational activities. Performed process mapping, analysis, and improvement, driving operational excellence and service delivery enhancements. Executed financial transactions with precision, maintaining integrity and compliance throughout. Engaged with stakeholders and managed crises and risks effectively, ensuring business continuity and trust. Conducted data analysis, visualization, and reporting to inform strategic decisions and track performance. Collaborated cross-functionally working seamlessly across teams to deliver high-impact results and ensure consistent client satisfaction. Upholding both company and personal values, built a culture of trust, accountability, and ethical engagement Metropolitan Feb 2023 - March 2025 Customer Retention advisor Successfully managed and improved premium collection, reducing missed payments through proactive client engagement, investing in market/product knowledge, and risk management strategies. Ensuring client and organizational compliance to regulations and protocols by being aware of prevailing legislation Upholding company and personal values fosters trust and loyalty among clients and colleagues. Implementing group strategies and initiatives. Client Onboarding & Due Diligence, where I managed the end-to-end client onboarding process, ensuring accurate data capture and thorough due diligence (KYC and CDD ) in compliance with industry standards such as AML & POPIA Stakeholder engagement, crisis and risk management Data analysis, visualization, and reporting to enable decision-making Planning and Implementing departmental strategies Value addition International & Cross-Functional Collaboration: Worked with cross-functional teams, both locally and internationally, to achieve organizational goals and deliver client-centric solutions. Customer Relationship Management: Built and maintained strong relationships with clients, ensuring satisfaction and long-term engagement through personalized service and support. Process mapping , analysis and improvement Achievements - Attained 40% premium collection target - 2023 - Attained 60% premium collection for 2024, thus exceeding collection target expectation by 10%. FuelMate Jan 2022 - Dec 2022 Salesperson Maintained accurate records of debtors and creditors, ensuring smooth financial tracking and reconciliation. Managed stock accounting and petty cash, optimizing inventory control and financial efficiency. Monitored financial activities, facilitated regular banking deposits, and ensured seamless cash flow operations. Oversaw task management and delegation to enhance team productivity and operational effectiveness. Engaged with stakeholders via WhatsApp, Zoom, and Google Meet, fostering clear and timely communication. Collected, organized, and updated performance data daily on Google Documents for streamlined reporting. Ensured precise monthly reports by meticulously refining data for accuracy and reliability, supporting seamless reporting processes. Analyzed and interpreted financial and operational data, providing actionable insights to stakeholders. Played a key role in advertising and promoting new products to customers, contributing to revenue growth. Assisted in fuel retail operations, ensuring smooth transactions and high customer satisfaction. Managed inventory levels to prevent stock shortages and maintain optimal supply. Delivered excellent customer service by responding to inquiries and resolving issues promptly. Facilitated the distribution of MYWALLET services, including electricity, DStv, and airtime payments, improving accessibility for customers. EDUCATION Management College of South Africa Postgraduate Diploma in Risk Management August 2023 - October 2024 National University of Lesotho Bachelor of arts in Economics and minor in statistics August 2015 – July 2020 CERTIFICATIONS Advanced Data Analysis & Visualization with Copilot in Excel by Microsoft - Feb 2025 Data Cleaning & Processing with Copilot in Excel by Microsoft - Feb 2025 Excel and Copilot Fundamentals by Microsoft - Feb 2025 Customer Service and Phone Etiquette by Institute of Development Management - Jan 2025 Project Execution: Running the Project by Google Career Certificates - Jan 2025 Project Planning: Putting It All Together by Google Career Certificates - Jan 2025 Connected Leadership by Yale University - Dec 2024 Enhancing AML Transaction Monitoring and Name Screening with AI and Machine Learning by Global Compliance Institute - Nov 2024 Strategy and Game Theory for Management by Indian Institute of Management Ahmedabad - Nov 2024 Mastering regulatory reporting : A deep dive into SAR/STR Compliance by Pro AML - Oct 2024 Design thinking by HP Life - September 2024 Enhancing Financial Inclusion with a Risk-Based Approach by ACAMS - September 2024 Introduction to Business Intelligence by Corporate Finance Institute - April 2024 Career Essentials in Data Analysis by Microsoft and LinkedIn- Jan 2024 Learning Data Analytics Part 2: Extending and Applying Core Knowledge by Linkedin learning - Jan 2024 Learning Data Analytics: 1 Foundations by Linkedin learning - Dec 2023 Introduction to Career Skills in Data Analytics by Linkedin learning - Jul 2023 Project Initiation: Starting a Successful Project by Google Career Certificates - Sep 2022 Excel Basics for Data Analysis by IBM-Aug 2022 Foundations of Project Management by by Google Career Certificates - Aug 2022 Badges AML, countering the financing of terrorism Protection of personal information act (POPIA) Introduction to (FICA) financial intelligence centre act Introduction to phishing foundations Governance and regulatory training for Lesotho Technical Proficiencies Data Analysis Software Applications Eviews (for econometric analysis) STATA (for statistical analysis) SQL (for database querying) Power BI (for data visualization) -Dashboards Productivity Software Applications Word processing (e.g., Microsoft Word, Google Docs) Spreadsheet software (e.g., Microsoft Excel, Google Sheets) -Formulas and functions eg VLOOKUP, INDEX/MATCH -Sort, filter, PivotTables, Power Query -Charts, graphs, dashboards, and heatmaps -Automate tasks with macros and VBA scripting. Presentation tools (e.g., Microsoft PowerPoint, Google Slides) Adobe Acrobat (for PDF handling) Asana (for task management) Risk management Risk Management Framework Risk Modeling Corporate governance , Ethics and Risk Strategic Management Auditing for Risk Corporate Risk Management Project management Project risk management Project communication Project initiation Project planning Project execution Agile project management Project management foindations Sales excellence & Service excellence Principles of sales excellence Personality styles Effective communication Responding to queries Managing client relationships Prospecting Approaching and connecting Qualifying prospects Presenting Addressing objections Closing the deal