Kamille Rona Anos

Kamille Rona T. Anos Bldg 2 Unit 208 B SM Field Residences Sucat, Parañaque--Skype: cutiekamz1802 OBJECTIVE To obtain a position of responsibility which offers professional development and growth potential to further build upon my academic trainings and experiences to benefit the employer and advance my career. PERSONAL BACKGROUND Date of Birth:           June 18, 1987 Place of Birth:           Manila Age:           30 Civil Status:           Married Height :           5’3 Weight:           100 lbs. Nationality:           Filipino Religion:           Roman Catholic Languages Spoken:           English, Filipino SKILLS Has excellent communication skills both verbal and written Has above average typing ability Proficient in Microsoft Office (Word, PowerPoint, Excel) Well-versed in using the internet and other web-based applications A good and patient listener who fully focuses on the speakers Cooperatively works with other people to produce and deliver required work even under time pressure Has strong intrapersonal and interpersonal skills Has strong skills in time management and prioritizing tasks Flexible and is able to deal with different kinds of people EDUCATIONAL BACKGROUND Centro Escolar University Bachelor of Science in Accountancy (Undergraduate) 2005 - 2008 WORK EXPERIENCE Outsolutions Pty Ltd (Home Based) Position: Appointment Setter Inclusive Dates: October 2016 – June 2017 Campaign: Real Estate Duties and Responsibilities: Answers inbound calls from prospective buyers/sellers of properties Makes outbound calls to follow-up on buyers/sellers Responds to emails from customers/agents Generates detailed report on sold properties in specific areas Sets appointments for buyer/sellers to meet up with my client Updates customer records through CRM Posts ads / listing Updates listing information Prepares paper works Technologies/Tools Used: Skype Ring Central Mojo InfusionSoft Craigslist Google Apps Multiple Listing Services Zillow Trulia Exercises for Injuries (Home Based) Position: Virtual Assistant Inclusive Dates: February 2015 – October 2016 Campaign: Health and Fitness (Email and Chat Support) Duties and Responsibilities: Responds to emails from customers regarding their orders Responds to emails regarding health and injury concerns Processes cancellations of subscriptions Processes refunds Processes order returns Proofreads testimonials to be posted on our website Handles chat support Handles Social Media accounts Technologies/Tools Used: Skype Google Hangouts InfusionSoft Zendesk Google Apps LastPass Dropbox Zopim Facebook Twitter My Outdesk Inc. (Home Based) Position: Virtual Assistant (Graveyard) Inclusive Dates: May 2014 – December 2014 Campaign: Real Estate (Appointment Setting) Duties and Responsibilities: Answers inbound calls from prospective buyers/sellers of properties Makes outbound calls to follow-up on buyers/sellers Responds to emails from customers/agents Generates detailed report on sold properties in specific areas Sets appointments for buyer/sellers to meet up with my client Updates customer records through CRM Posts ads / listing Updates listing information Prepares paper works Technologies/Tools Used: Skype Ring Central Mojo InfusionSoft Craigslist Google Apps Multiple Listing Services Zillow Trulia VXI Global Holdings SM Cyber Two Buendia cor. Jupiter and Zodiac Sts. Makati City Position: Customer Service Representative – Level 3 (Graveyard) Inclusive Dates: August 2013 –April 2014 Campaign: Uverse Blue Duties and Responsibilities: Provides first to third level support to customers regarding their TV, Internet and Phone service Handles billing inquiries and disputes Handles sales for TV, Internet and Phone Bundles Provides basic technical support Migrates old service into new technology Technologies/Tools Used: Clarify (CRM) Telegence (Billing) Smart Chat Google Apps Avaya (Hard Phone) Other web-based applications Aegis People Support Aegis People Support Ctr. Ayala Ave.cor. Sen. Gil Puyat Ave. Makati City Position: Travel Executive – Operations (Graveyard) Inclusive Dates: July 2012 – August 2013 Campaign: Orbitz / CheapTickets Duties and Responsibilities: Provides sales support to customers in booking their local flight reservations Provides customer service to customers regarding their existing local fight reservations Up-skilled to provide sales support to customers in booking international flights Up-skilled to provide customer service to customers regarding their existing international flight reservations Up-skilled to provide sales support to customers in booking hotel reservations Up-skilled to provide customer service to customers regarding their existing hotel reservations Up-skilled to provide sales support to customers in booking vacation package reservations Up-skilled to provide customer service to customers regarding their existing vacation package reservations Contacts different airlines/hotels to assist customer with needed modifications Technologies/Tools Used: Main CRM GDS Apollo Worldspan Sabre Shares Galilleo Amadeus Convergys Glorietta 5 Ayala Ave. Makati City Position: Technical Support Representative (Graveyard) Inclusive Dates: October 2010 – June 2011 Campaign: U-verse (ICM) Duties and Responsibilities: Provides first level technical support to customers regarding their TV, Internet and Phone service Handles repair schedules Dispatches technician if necessary Provides basic to advanced troubleshooting Has remote access to the customer’s system Schedules installation/migration of services Technologies/Tools Used: Clarify (CRM) Telegence (Billing) Work Flow Engine Where’s My Tech Smart Chat Google Apps Avaya (Hard Phone) Other web-based applications Teleperformance Inc. L2 North Parking Bldg. Mall of Asia Pasay City 1300 Position: Customer Service/Technical Support Representative Inclusive Dates: January 2010 – August 2010 Campaign: AT&T Postpaid Duties and Responsibilities: Provides first to third level support to customers regarding postpaid services Handles billing inquiries and disputes Handles sales/upgrades on their current plan Provides basic troubleshooting Migrates old plans into new plans Technologies/Tools Used: Clarify (CRM) Telegence (Billing) Google Apps Avaya (Hard Phone) Other web-based applications Affiliated Computer Services Inc 7thFlr. One E-Com Center Bldg. Cor. Harbor Drive and Sunset Ave. Mall of Asia Complex Pasay City Position: Customer Service Representative (Graveyard) Inclusive Dates: June 2009 – December 2009 Campaign: Humana Duties and Responsibilities: Provides first level support to providers (doctors, nurses, medical practitioners, etc.) regarding their patient’s HMO coverage and benefits Up-skilled to handle claims concerns Up-skilled to handle dental services Up-skilled to handle Medicare services Technologies/Tools Used: Web-based CRM Back-up DOS-based CRM Google Apps ICD9 Code Manuals Avaya (Hard Phone) Other web-based applications CHARACTER REFERENCES Nhejy ChuaJason Rey Estavillo Team LeadTeam Lead Aegis People SupportAegis People [email protected] Makati CityMakati City I hereby authorize that the above information is true and correct. ___________________ Kamille Rona T. Anos