Kamille Manalo Briones

Kamille M. Briones Mobile: - / - Email:-Skype: live:.cid.d31e5087a7519dad Professional summary: Dynamic Customer Service Representative with experience at Foundever and Sutherland Global Services, adept at resolving complex fraud issues for Fiserv and supporting business owners with Intuit. Proven skills in active listening and critical thinking, enhancing customer satisfaction and streamlining data entry processes. Committed to delivering exceptional service and fostering strong client relationships. Skills: Customer service Active listeningCritical thinkingData entry Dispute resolutionFraud preventionData analysisVerbal and written communication Property tax administrationCorporate taxation proficiencySales and use tax expertise Employment history: Foundever Tarlac city, Philippines Fiserv – Fraud Analyst September 2022 - Present Evaluated customer data to identify and prevent fraudulent activities. Analyzed large amounts of data to find patterns of fraud and anomalies. Tracked fraud cases and monitored trends to develop strategies for prevention. Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns. Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools. Performed risk assessments to determine level of fraud risk and prioritize investigations. Sutherland Global Services Tarlac city, Philippines Intuit – Tax Consultant January 2019 – March 2022 Evaluated customer data to identify and prevent fraudulent activities. Analyzed large amounts of data to find patterns of fraud and anomalies. Tracked fraud cases and monitored trends to develop strategies for prevention. Performed risk assessments to determine level of fraud risk and prioritize investigations. Facilitated smooth communication between clients and taxing authorities during inquiries or disputes, achieving favorable outcomes. Streamlined tax preparation process for increased efficiency and accuracy. Educated clients about the impact of life events on their taxes, helping them make informed decisions. Evaluated client financial records to identify opportunities for reducing taxable income through strategic planning.