Kamel Amoura

Kamel Amoura Remote Virtual Assistant Multilingual and tech-savvy Virtual Assistant with 4+ years of experience providing remote digital support, administrative coordination, and client services. Skilled in handling schedules, online documentation, customer communications, and digital tools including Google Workspace, Airtable, Slack, and Canva. Certified in TEFL, Google Digital Marketing, and Virtual Assistance. Fluent in English and Arabic with working knowledge of French and Spanish. Eager to support international teams with high-quality remote work. Work History Contact 2021-05 - Digital Services Assistant 2025-02 Game Tower (Internet & Admin Services), Bordj Bounaama, Algeria • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude. • Delivered digital support to 20+ clients daily, guiding them through online applications, form Address Bordj Bounaama,- Phone - E-mail kamel.amoura.work@gmail. com submissions, and document processes • Translated official documents and forms (Arabic– English) with 98% accuracy • Maintained and scheduled appointments using Google Calendar • Coordinated printing/scanning tasks and Websites, Portfolios, Profiles • https://www.linkedin.co m/in/kamelamoura/ resolved minor tech issues to improve service flow • Utilized Gmail, Google Docs, and Airtable for customer records and daily task management • Reduced average wait time by improving client flow and multitasking under pressure- Customer Service Team Member Local Restaurant, Bordj Bounaama, Algeria • Processed customer orders and managed cash/credit transactions efficiently • Maintained cleanliness and ensured quick service during peak hours • Strengthened communication and time Skills • Google Workspace: Gmail, Docs, Calendar, Google Sheets • Microsoft Office: Word, Excel, PowerPoint • Design Tools: Canva (basic), Adobe Illustrator (beginner–intermediate) management skills in a team-based, fast-paced environment production and vocal • Supported kitchen and service coordination to editing (basic– reduce delivery time and improve customer intermediate) satisfaction • Reduced call wait times by efficiently managing high call volumes during peak hours. • Admin & Support: Document editing, data entry, form submissions, file organization Education 2018-07 • Audio Editing: Music • Scheduling & Diploma in English Language And Literature: English Language And Literature Ibn Khaldoun University - Tiaret, Algeria Coordination: Google Calendar, client scheduling • Communication Tools: English linguistics, grammar, writing, literature, and Slack, ChatGPT, email communication handling Certifications 2025-05 TEFL Premier Certificate – Premier TEFL 2025-06 Virtual Assistant Certificate – Alison 2025-07 Google Digital Marketing & E-Commerce – Coursera 2025-07 Customer Service Certificate – Oxford Home Study Centre • Multilingual Support: English–Arabic translation, communication • Soft Skills: Time management, attention to detail, communication, patience Languages Arabic Native or Bilingual English Full Professional French Limited Working Spanish Elementary