Kamei Jangailung

Kamei Jangailung House number 81 Ground Floor, Humayunpur Safdurjung Enclave New Delhi - 110029 Contact: - e-mail-OBJECTIVE Committed professional looking for a position in a reputed company where there is excellent business strategy for its long-term glory providing the best services. OVERVIEW     Exceptional ability to communicate, interprets, identifies and understands passengers’ queries and needs. Profound ability to provide information, control conversation and diffused critical situation effectively. Good knowledge of GDS Sabre, Amadeus and Worldspan. Excellent people skills and a positive working attitude. RELEVANT EXPERIENCE Onlineres Global Services India Pvt. Ltd. Team Associates Gurgaon, Haryana Sept 2006 to 30 April 2008 Provide a brief profile of the employer, by using their business website or product/services brochures. Detail information such as type of business, products or services provided, size of turnover, number of employees etc. Responsibilities:        Responsible to make, maintain, change and cancel Reservations. Responsible to calculate, quote the total fare including taxes and fees to price booking for passengers. Delivered comprehensive service calls regarding queries related to baggage allowance, flight schedule, fare, refund, reservation and ticketing Ensured passengers and travel agents loyalty for continues business by understanding their needs and recommending multiple travels related offers that suit their need. Conducted up selling and cross selling various airfares that’s available to generate revenue. Coordinated on the job training for new employees on sales techniques, rules, client protocol and policy. Follow up passengers after sales and inquires not immediately resolved to ensure excellent customer service. Diethelm Travel India Pvt. Ltd. Hauz Khas Village, New Delhi Reservations and Operations Agent 28th July 2008 to 30th April 2009 Brochures program (Inbound Tour), Uploaded products in the organization’s business websites for direct access for the international/domestic clients, available 24 x 7 emergency contacts for any query (inbound tour operations), access GDS (Amadeus) for flight related services etc. Responsibilities:  Prepare proposal (itineraries) for the clients as per their desired query or with an improvement or suggestions / promotional brochures programs etc.   Quotations (using excel or Ripples) Communicates with the clients, suppliers (local agents who arrange transport, hotels for accommodations), guides or escort etc. Flights reservations, check / prepare pre-flight schedule, fare quote, check queues etc (worked on GDS Amadeus)  Fareportal India Pvt. Ltd. Sec 36, Gurgaon, Haryana Customer Care Executive 8th November 2010 to 25 May 2012 Provides best deals on flights, hotels and car rental, partners with the best business consolidators, worked with the effective business strategy, wide knowledge on restrictions on type of airfare, cancellation and change policy of hotel and car rental etc. Responsibilities:     Booking flights, hotel and car rental, generating a dynamic package deals (Vacation Packages) Exchanges on flights, schedule change, follow up cancelled flight by the airlines etc. Communicates with passengers via phone, e-mails on customer related services Resolving issues with/without capital absorption with the company account Working for MHA (Government of India), As Legal Dealing Hand New Delhi- till date Coordinating with Legal Institutions viz, Tribunal Court, High Court, Supreme Court defending the Department I work for Responsibilities:  Liaising with Government Counsel defending on behalf of the respondence  Filing Counter Affidavit, Writ Petition, Reply to Summons, Interlocutory Applications, MISC. Applications, Legal Notices  Dealing RTI Matters and monitoring of Applications related to RTI  Reporting progress of Court Cases to Higher formation, monitoring of Legal Portals QUALIFICATION Bachelor in Tourism, IGNOU, Delhi ADDITIONAL INFORMATION     3 Months Certificate Course on MS-Office Computer Proficiency: Excellent typing skills, Computer Application and Internet Access Languages Known: English & Hindi Interests: Listening to music, Travelling PRESONAL DETAILS Gender Father’s Name Place of Birth Date of Birth Marital Status Nationality : : : : : : Male K. Achung Loktak Project, Manipur 1st March 1985 Single Indian (Kamei Jangailung) 2