Kamau Beatrice Wanjira

KAMAU BEATRICE WANJIRA Virtual Assistant • Administrative & Customer Support • Content & Inbox Management • E-commerce Support LinkedIn: https://www.linkedin.com/in/bkamau100 PROFILE Virtual Assistant with over 8 years of experience in administrative roles and more than a year supporting remote clients across various industries. Skilled in managing inboxes, calendars, digital files, customer communication, and e-commerce platforms. Known for delivering consistent, organized support while handling recurring tasks with accuracy and care. Comfortable working independently, adapting to new systems, and maintaining clear communication in remote team environments. Profi cient in tools such as Google Workspace, Trello, Notion, Mailchimp, Canva, and Shopify to support daily operations and client needs. CORE COMPETENCIES             Inbox & Calendar Management (Gmail, Outlook, Google Calendar, Calendly) Administrative & Executive Support Data Entry & CRM Management (Google Sheets, Excel, HubSpot, Salesforce, Freshdesk, Zendesk) Content/SEO Writing, Editing & Proofreading Email Marketing Campaigns & Automations (Mailchimp, Klaviyo, ConvertKit) Social Media Content & Scheduling (Instagram, Facebook, LinkedIn, Meta Business Suite, Hootsuite) File Management (Google Drive, Dropbox, and client-based cloud systems) SOPs, Document Templates & Internal Workflows Basic Accounting & Financial Admin (QuickBooks) Project Coordination & Task Tracking (Trello, Notion, Asana, ClickUp) E-commerce Admin Support (Shopify, Klaviyo, Order Tracking, Customer Support) Healthcare VA Support (EHR entry, patient scheduling, HIPAA compliance) PROFESSIONAL STRENGHTS  Clear and Professional Communication  Time Management and Self-Motivation  Proactive and Independent Work Ethic  Collaboration and Team Support  Adaptability and Problem Solving  Emotional Intelligence and Client Focus  Accountability and Reliability  Attention to Detail and Consistency  Cultural Awareness and Sensitivity WORK EXPERIENCE Virtual Assistance | Admin & Customer Support | Content & Social Media Management Jan 2024 - Present Email Marketing & Automation Remote work experience  Manage executive inboxes and calendars with filters, labels, and event reminders using Gmail, Outlook, Google Calendar, and Calendly  Write blog posts, product descriptions, social media captions, and email copy tailored to client tone and SEO practices  Schedule and post social media content via Hootsuite and Meta Suite for brands on Instagram, Facebook, and LinkedIn  Create and schedule email campaigns in Mailchimp and Klaviyo, manage lists, segments, and automations  Handle customer support across Zendesk, Freshdesk, and Salesforce; responde to queries with professionalism and accuracy  Build SOPs and editable templates in Google Docs and Canva for recurring admin processes  Assist with Shopify backend updates: product listings, inventory tracking, customer email responses, and refund processing  Enter and update data in spreadsheets, CRMs, and QuickBooks, supporting client bookkeeping needs  Support healthcare professionals with telehealth scheduling, patient coordination, billing assistance, and HIPAAcompliant communication  Collaborate on project tracking in Trello, Notion, and Asana, ensuring deadlines and deliverables were met Administrative Assistant Jan 2016 – Jan 2024 Mount Kenya University | Kenya  Provided comprehensive administrative support, including managing internal communications, recordkeeping, and event scheduling for university operations.  Coordinated and managed calendars for training sessions and university-wide events, ensuring seamless execution and participation.  Developed and maintained accurate reports and organized files, ensuring 100% compliance with internal and audit standards.  Served as primary contact for student and faculty inquiries, resolving issues efficiently via email and phone and enhancing departmental coordination.  Contributed to financial planning by assisting with budgeting, document formatting, and precise data entry of academic records. EDUCATION AND CERTIFICATIONS  Bachelor’s Degree in Business Management (Strategic Management) Moi University, 2015 CERTIFICATIONS  General Virtual Assistant Training – ALX Africa  Business Communication & Conflict Resolution – Coursera  Google Workspace for Beginners – Coursera  Inbox Management & Productivity – Skillshare  HubSpot Content Marketing Certificate  Google Analytics Certificate – Google  Google Project Management – Coursera  Project Management Basics  Agile Fundamentals – LinkedIn Learning  Zendesk Support Certification  Freshdesk Customer Support Certification  Salesforce Customer Service Certification  QuickBooks Online Certification – Intuit  Hootsuite Social Media Management Certification  People Management – Coursera  Negotiation and Conflict Management – Coursera  The Science of Well-Being for Work – Coursera TOOLS PROFICIENCY Communication & CRM Tools: Gmail, Outlook, Slack, Loom, Zendesk, Salesforce, Freshdesk, HubSpot CRM Productivity & Project Management: Google Workspace, Microsoft Office, Trello, Notion, Asana, ClickUp Content, SEO & Social Media: Grammarly, Hemingway Editor, Canva, Hootsuite, Meta Business Suite, WordPress Email Marketing & Automation: Mailchimp, Klaviyo, ConvertKit E-commerce Tools: Shopify, Klaviyo, Google Sheets, Canva (Product Images) Finance & Admin: QuickBooks, Google Sheets, Excel File Management: Google Drive, Dropbox, OneDrive, Client-Specific Cloud Platforms REFEREES Available Upon Request.