Kamaljeet Kaur

KAMMY Mississauga, Ontario L5W 1T8 |- |- Professional Summary Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problemsolving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Skills Basic programming (SQL) Microsoft office Administrative Support Project management Team collaboration Customer satisfaction Work Experience Good communication skills Analytical skills problem solving Online Research and content Time management Financial Accounting Customer Service Specialist WalmartMississauga, ON     01/2023 to Current Utilize exceptional communication skills to engage with 200+ customers daily, resolving inquiries and providing innovative solutions. Collaborate seamlessly with diverse team of 30+ members to maintain exceptional shopping experience. Proactively communicate promotions and changes to customers, resulting in 10% increase in sales during promotional event. Achieved high satisfaction rating through proactive one-call resolutions of customer issues Customer Service Representative Northview 12/2023 to 03/2024 Physiotherapy -Brampton, ON Warmly welcoming patients as they arrive for their appointments, creating a positive andwelcoming atmosphere. Assisting patients with scheduling appointments, rescheduling as needed, and managing theappointment calendar efficiently. Responding to patient inquiries over the phone, email, or in-person regarding services offered,appointment availability, insurance coverage, and treatment procedures. Office Administrative Assistant 08/2018 to 12/2022 Institute of CAD technology- Amritsar, India  Providing general administrative support such as answering approximately 30 incoming calls,managing emails and faxes per day from customers.  Organizing and maintaining electronic and paper documents, including CAD drawings, projectfiles, contracts, and invoices, ensuring they are properly labeled, stored, and accessible.  Assisting with meeting logistics, including preparing agendas, taking meeting minutes, anddistributing materials to attendees as necessary. Education Post Graduation Diploma: Logistics And Supply Chain Management Canadore College of Applied Arts And Technology - Brampton, ON Accounting, purchasing, global logistics, risk analyst, transportation, Business continuity, marketing for SCM 04/2024 Post-Degree Certificate: Project Management-Information Technology Canadore College of Applied Arts And Technology - North Bay, ON Leadership, SDLC, Risk mitigation, change, quality and project management, procurement and contract management 08/2023 BBA: Computer Applications Development SR Govt. College - Amritsar 05/2018 Certifications AED & CRP Certificate SQL Server for Data Analysis