Kalpana Hardik Surani
BBA (Marketing)
Email:-Contact No.:-
OBJECTIVE
Willing to work in a challenging and creative environment and want to be a good key player and
leader. To obtain a challenging position that provides me opportunities to exploit my knowledge
and extensive development skills to the extreme levels of my ability and to continually upgrade
myself to the highest levels of expertise enabling the organization to achieve its target and growth.
ACADEMIC INFORMATION
QUALIFICATION
BBA
(Marketing)
H.S.C.
S.S.C.
INSTITUTE
BOARD/UNIVERSITY
Shree Swami Atmanand Veer Narmad South
Saraswati clg. of Mgt., Gujarat University
Surat.
Surat Diamond Association
G.H.S.E.B.
Girls High School ,Surat
Surat Diamond Association
G.H.S.E.B.
Girls High School ,Surat
Grade
Obtained
YEAR OF
PASSING
77%
2011
75%
2009
Second
Class
2014
OTHER ACADEMICS
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Completed professional course of Corel Draw.
Expert in MS Office, bidding portals, WP Website updating, etc.
Undergone expert training for GeM (Government E Marketplace) portal
Software/Web Proficiency
Office Suite- M.S. Office
CorelDraw, Photoshop, Sketchup
GeM, E procurement, Amazon, Flipkart
WORK EXPERIENCE
Organization
Duration
Designation held
Jalaram Steel Furniture Pvt. Ltd.
Nov. 2014 – June 2020
Deputy Manager (Marketing)
Key Roles:
● E-tendering and online vendor registration of the premium institutes like various IITs, IIMs,
AIIMS, NITs, defense organisations, PSUs, Governement departments, GeM (Government E
Marketplace) and many more.
● E-Gem Portal Handling and Price Biding (Order Generation To Order paid)
● E-Gem Catalog Creation and Updates , OEM Panel Operating, My Account handling
● Price Quotation and Negotiation
● Material purchase and supply on E-Gem as given time (PAN INDIA)
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Searching and Submission of Tender
Pricing and Costing of Tender product
Comparison and Specification of Product according to Tender Specification
Forecasting Tender opportunities
Technical Support to online Tender Team.
Marketing and customer communication
Tender & Commercial Communication
Regular MIS to management regarding Sales and Marketing achievements.
Achieved bulk project business in more than 10 IITs, 3 NITs and more than10 Universities.
Offline tendering.
Catalogue designing and graphics designing.
Office work, coordination assistance to all marketing activities.
Website updating.
Vendor registration and customer development of all premium institutes like Universities,
IITs, IIMs, AIIMS, Colleges and technical inst. etc.
Organization
Duration
Designation held
The Patriot Group
July 2021 - present
Manager (Remote)
Key Roles:
● Handling team of 10 Medical Billing and AR Associates for US Healthcare project
Medical Billing Services:
• To check Eligibility and verification of patient’s health benefits from insurance carrier’s website
and through Phone.
• Full patient demographics and charge entry
• Insurance claims submission (primary, secondary or tertiary)
AR Follow up & Denials Management:
• Accounts receivable analysis with corrective and preventive actions and decision making for
Collections
• Strong claims follow up on denials from insurances like Workers Comp, Medicare, Medicaid,
BCBS Semi Government, Managed care and Commercial Insurances (Aetna, BCBS, Cigna, UHC,
Oxford etc...)
• Patient billing inquiries as per received information from provider office
• To check claim status from insurance, websites, IVR and via live calls.
• To make on call appeals for reprocessing of incorrectly processed claims based on billing
knowledge
• ICD9, CPT and HCPCS Coding and/or review,
• Daily, Monthly and annual AR Financial reports preparation
• Custom reports wherever required
• Patient billing as per instructions
• Credentialing guidelines • Consulting/Training
• Super bill review
• Appeals
• Opening negotiations and getting claims processed at higher rates.
Skills:
• Medical billing
• Insurance claims processing
• Revenue cycle management
• Electronic health records (EHR e.g., ChiroTouch, Practice Fusion, PrognoCIS, Apex,
AdvancedMD, etc.)
• Medical billing software (e.g. AdvancedMD, ECW, AthenaHealth, Kareo)
• HIPAA compliance
• Customer service
Experience:
• Successfully processed over 10,000 insurance claims for a large medical practice, resulting in
more than 20% increase in revenue
• Trained and supervised a team of more than 20 medical billing specialists & AR Follow up
executives
• Assisted with audits and audits to ensure compliance with HIPAA regulations
HOBBIES AND INTERESTS
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Yoga,
Photography,
Travelling
PERSONAL PROFILE
Date of Birth: 15th June, 1994
Nationality: Indian
Gender: Female
Languages Known: English, Hindi and Gujarati
Present Address: 1222/1, Sector 2 A, Gandhinagar, Gujarat - 382021, India.
