KAKALY KONWAR
Contact Details:
Email id:-Nationality: Indian
Experience:
Freelancing
Sales & Customer Service Executive
KV Marketing Solution - CBD movers
July 2020 - Present
February 2020 - July 2020
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Provided inbound assistance to customers from all over Australia.
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Helped customers with booking packers and movers to move their homes.
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Provided detailed information regarding the moving, pricing, etc.
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In order to complete the booking and my sale, provided assistance to customers and
provided valuable and detailed information about the pricing, truck size.
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Resolved customer complaints and issues with their orders such as replacement, order
status, refund, and minor issues.
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Achieved customer satisfaction and received appreciation from the customer's side.
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Provided customer service through phone and email.
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Customer's order information data entry into excel sheet.
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Helped customer to update their contact details into the datasheets.
Sales Associate (Lead Generations)
Expert Solutions
October 2019 - January 2020
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Provided outbound assistance to business customers from all over the United Kingdom.
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Used to call business customers to renew their Utility contracts.
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Generated leads and forwarded them to Sales teams.
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Provided detailed information about the contract.
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Also solved customer complaints by solving issues quickly, achieved a high level of
customer satisfaction.
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Helped customer to update their contact details into the datasheets.
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Did data mining.
Recruiter
Spectraforce
April 2019 - July 2019
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Used to call candidates who are seeking job from all over the United States.
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Provided detailed information regarding the job.
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Asked them about their experiences.
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Appointed them with the client for an interview (phone or in-person).
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Scheduled interview.
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Called candidates from time to time to provide them update regarding the job.
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Helped customer to update their contact details into the datasheets for future
requirements.
Lead Generation and Business Development
AJICT
November 2018 - March 2019
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Provided outbound assistance to customers and business customers from all over
Australia.
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Used to call existing customers and business customers to renew their Telecom
(telephone network) Contract.
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Generated new lead with new business customers.
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Provided detail information about the contract.
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Also solved customer complaints by solving issues quickly, achieved high level of
customer satisfaction.
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Achieved a high sales percentage as a result.
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Helped customer to update their contact details into the data sheets.
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Did data mining.
Sales & Customer Service Representative
Skybrowser Pvt Ltd
May 2018 - October 2018
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Provided assistance to customers from all over the United States.
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Booked Airline flight tickets.
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Provided assistance to customers who ask a general questions about booking a flight,
price, availability, cancellation, refund, flight status, etc.
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Helped customers by suggesting, explaining flight price for booking in order to make a
sale.
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Helped customer to update their contact details into the data sheets.
Process Associate
Kinerk Direct Marketing Solutions Pvt ltd (KDMS)
Sept 2014 - March 2018
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Provided assistance to customers from all over United States, Canada and Australia.
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Placing orders, up-selling and in order to complete sales, provided assistance to
customers and provided valuable information about the products.
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Resolved customer complaints and issue with their orders such as replacement, order
status, refund and minor/major issues.
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Achieved customer satisfaction and received appreciation from customer's side.
●
Provided customer service through phone and email.
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Customer's order information data entry into excel sheet.
●
Helped customer to update their contact details into the data sheets.
Education:
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Bachelor of Technology in Electrical Engineering
NIT Silchar,-
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High School (Class X & XII)
Kendriya Vidyalaya Tuli, Nagaland
Technical Expertise
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Microsoft office, excel, google sheet, google calender, Google drive, Power BI,
Salesforce, Gsuite
Fortes
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Ability to understand the subject matter from its core depth.
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Ability to work with a team and on my own as well.
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Very organized.
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Positive attitude.
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Always eager to learn new things
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Enthusiastic hard working and honest.
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Good communication skills.
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Fluent in English (speaking and writing).
Declaration
I, Kakaly Konwar hereby affirm that all the details above are true and correct to the best of
my knowledge and belief.
