Kaitlyn Cross

Dynamic professional with a diverse background spanning education, training, communications, and implementation. With more than a decade of experience across instructional design, project implementation, and customer retention, I bring a proven ability to simplify complex processes, deliver impactful training, and drive organizational improvement.

Currently serving as a Senior Communications Specialist at Pearson, I partner with teams to design and execute communication strategies that support business goals, improve customer experience, and enhance their engagement. My prior roles as Implementation Specialist and Senior Instructional Facilitation Analyst sharpened my expertise in rolling out new systems, facilitating change management, and ensuring seamless adoption of processes company-wide. Earlier in my career, I built a strong foundation as a math teacher and Master Teacher/Data Coach, where I honed skills in data-driven decision making, instructional leadership, and team management.

I am passionate about process improvement, continuous learning, and empowering others through effective training delivery. Skilled at leading cross-functional projects, I excel in balancing technical implementation with strong interpersonal communication to create practical, scalable solutions. My certifications in project management, communication strategies, and inclusive learning further support my ability to bridge gaps between strategy and execution.

Colleagues know me for my approachable leadership style, sense of humor, and dedication to achieving results while keeping people at the center. Whether hosting a classroom, implementing new software, or leading a training initiative, I thrive on creating engaging experiences that inspire confidence, strengthen retention, and contribute to long-term organizational success.