Kaitlyn Clay

Kaitlyn Clay 6 Fox Run Lane Methuen, MA 01844- PROFILE Experienced, energetic, and professional individual interested in procuring employment while attending graduate school to obtain a Doctorate in Counseling and School Psychology. EXPERIENCE Neuropsychological Technician and Predoctoral Intern; The Neurodevelopmental Institute of New Hampshire; Manchester, NH—9/2019 – Current •Conducts therapy weekly with a caseload of clients. •Completes brain mapping and neurofeedback sessions as needed. •Administers, scores, and interprets neuropsychological testing for children and adults. •Completes 2-5 intake appointments a week with individuals interested in testing or therapy services. •Actively works as needed to progress research being conducted. •Collaborates with other treatment providers, family, and guardians. •Completes all necessary paperwork, certifications, and continuing education hours. Program Manager, Opportunity Works; Newburyport, MA— 11/2018 – 8/2019 •Responsible for daily clinical and administrative functions of the Day Habilitation Program as well as the Acquired Brain Injury Program at a day program for individuals with a broad spectrum of cognitive, emotional, and physical disabilities. •Wrote and implemented Individual Service Plan, the Day Habilitation Treatment Plan, and formulated clinical assessments. •Responsible for reporting all outcomes and ensuring both programs are in compliance with all DDS requirements. •Tasked with the interviewing, hiring, and training of staff within programs managed. •Supervise roughly 18 members of the program staff as well as many relief staff. • Ensures clients’ stability, safety, health promotion and maintenance, as well as acquisition of community living and vocational skills. •Works collaboratively with other treatment providers, family, and guardians to maximize each person’s dignity and quality of life. •Provide clinical support to clients who are exhibiting challenging behaviors. •Maintains program budget. • Communicate with collaterals (families, guardians, lawyers, physicians, etc.) as needed on behalf of the client. •Maintain CPR/AED/First Aid Trainer Level Certification and train/retrain staff as necessary. Bartender, Brickhouse Tavern and Tap; Methuen, MA— 4/2018-11/2018 (restaurant closed) • Responsible for creating an exceptional experience for the guest by assessing guest’s tastes, making recommendations, and meeting their needs. •Engages in responsible alcohol service by checking ID’s and carefully assessing guest’s intoxication levels throughout their dining experience. • Ensures all service bar drinks are made quickly and efficiently. •Manages daily opening/closing of the bar as scheduled and ensures the bar is stocked with everything it will need for the next shift. •Engages in responsible cash and card handling. •Works collaboratively with other bartenders, servers, and managers to guarantee maximum guest satisfaction. Program Director, The Edinburg Center; Bedford, MA— 2/2017- 3/2018 • Responsible for the daily clinical and administrative functions of a psychiatric residential program including the implementation of IAP’s, supervision of staff, creating the schedule as well as scheduling coverage as needed. • Writes CA’s, IAP’s, and additional assessments as needed and supervises the writing of daily service notes by staff. • Responsible for the coordination or delegation of all medical/psychiatric appointments. • Ensures clients stability, safety, health promotion and maintenance, as well as acquisition of community living skills. •Works collaboratively with other treatment providers, family, and guardians to maximize each person’s dignity and quality of life. • Manages budget of the program. • Acts as Rep-Payee for individuals in the program. • Rotates in a 24/7 on-call schedule for 8 programs/teams in the organization. • Ensures all MAP policy is being followed and manages medication coordination for the program. • Interviews, hires, and trains new staff. • Communicate with collaterals (families, guardians, lawyers, physicians, etc.) as needed on behalf of the client. Assistant Program Director, Bay Cove Human Services; Boston, MA — 5/20162/2017 • Tasked with the hiring and training of Relief Staff and Clinical Staff for the program. • Responsible for supervising ~20 members of the program staff. • Role of Medication Officer making sure the program is compliant with all MAP regulations, as well as ensuring all clients are receiving medication on time with the proper amount. (No excess or missed doses) • Completed weekly medication counts and weekly medication tracking. • Monitored and detected errors in medication administration and reported any errors to the Department of Mental Health. • Trained MAP certified staff and provided additional training to staff who as necessary. • 24/7 On-Call responsibilities every other week. • Provided program organization and planning, including coordinating and executing client appointments as well as staffing schedule. • Created and ran daily groups. • Act as Rep-Payee for 12 clients • Met with clients to discuss their treatment goals. • Responsible for writing clinical paperwork including Comprehensive Assessments, Risk Assessments and Response Plans, Individualized Action Plans, quarterly Reviews/Revisions of the Individualized Action Plans, and daily intervention focused progress notes. • Responsible for reporting Milestones of Recovery (MORs) for each client to DMH. • Advocate for medication adjustments. • Communicate with collaterals (families, guardians, lawyers, physicians, etc) on behalf of the client. Rehabilitation Specialist, Bay Cove Human Services; Boston, MA — 10/2015-5/2016 •Provides rehabilitation supports for a designated caseload of individuals living in a highintensity residential treatment environment. •Case management of designated individuals, including extensive coordination with medical and psychiatric providers as well as management of finances and SSI/SSDI benefits. •Individual Action Plan (IAP) development for designated individuals according to Bay Cove Human Services, Commission on Accreditation of Rehabilitation Facilities (CARF), Medicaid Rehab Option, and Dept. of Mental Health licensing regulations (including performance based contracting standards). •Provides clinical expertise and support by facilitating ongoing client compliance with this IAP by utilizing individualized interventions developed in the IAP. •Makes assessments, write progress notes, enter data, and review progress in accordance with Performance Based Treatment Standards. •Review each assigned individual records on an ongoing basis, as needed. •Administers routine daily medication as well as PRN’s (as necessary). Mental Health Worker, Bay Cove Human Services; Boston, MA — 4/2015-5/2016 •Provides direct services to adults in crisis at the Community Crisis Stabilization Unit. •Carries a case load based on daily census and provides direct care supports including admission, treatment planning, making referrals, running therapeutic groups, case management, and discharge. •Ensures safety of all clients through provision of as needed 1:1 supervision, conducting and documenting checks, proactively addressing escalating behaviors. •Provides for operation of the Crisis Stabilization Unit in terms of meal set up and cleanup; room maintenance; keeping the unit clean; and doing laundry. Server, Del Frisco’s Double Eagle Steakhouse; Boston, MA — 5/2015-8/2016 Creating a superior guest experience by providing suggestions and advice on the menu as well as wine/liquor pairings. Ensuring guest satisfaction through exceptional time management, appropriate delegation, and utilization of people skills. Head Server, Legal Sea Foods; Braintree, MA — 05/2013-05/2015 Provided exceptional service by utilizing guest-oriented skills, delegation, and time management. Supervised daily opening/closing of the restaurant as well as the other 15-25 servers on the shift, including assigning and checking their opening, ongoing, and closing side work. Trained new employees. EDUCATION Rivier University, Nashua, NH — Doctoral Program in Counseling and School Psychology, 2018 Cohort, Currently Attending (anticipated graduation date 2023) Rivier University, Nashua NH — Ed.S in Counseling, May 2020 University of Massachusetts, Boston, MA — Bachelor of Arts in Psychology, 2015 ORGANIZATIONS Vice President of the New Hampshire Psychological Association Student Organization Member of New Hampshire Psychological Association -Awards and Nominations Committee Member -Behavioral Health Advocacy Committee Member Member of American Psychological Association Campus Ambassador for the American Psychological Association Member of MassPRA Sister of Phi Mu Fraternity SKILLS/CERTIFICATIONS CPR/AED/First Aid Trainer Level Certification (Adult, Pediatric, and Infant) Trauma Based Relational Intervention Trained Proactive Approaches to Behavioral Challenges (PABC) Certified CPR/AED certified Standard First Aid certified WRAP (Wellness Recovery Action Planning) Certified Crisis Prevention Intervention (CPI) Trained in Trauma Informed Care Compliant with HIPAA laws Proficient in EMR programs (Evolv, iCentrix, HCSIS, Central Reach)