Kaitlin Hill

Kaitlin Hill Administrative Assistant Brookville, OH 45309-- As a skilled administrative assistant with extensive administrative experience, I am ready to bring my qualifications to work for you. Authorized to work in the US for any employer Work Experience Intake Specialist Private Counseling Center - Tipp City, OH August 2022 to January 2023 My position included welcoming and setting up all first time clients for counseling services. • Accessing the needs of interested clients to accurately provide them with the service intended for their specific needs. • Responsible for answering incoming calls and returning voicemails in a customer friendly and professional way by expressing a greeting and identifying company and self. • Provide accurate and courteous information regarding our clinic and physicians to all callers. • Maintain/updating patient information and working knowledge of insurance protocols. • Scheduling patients and obtaining patient demographics and insurance information while sending and receiving any relevant forms/documents. Customer Service Representative Everise work from home - Remote July 2021 to July 2022 • Collected customer feedback and made process changes to exceed customer satisfaction goals. • Provided accurate and appropriate information in response to customer inquiries. • Demonstrated mastery of customer service call script within specified time frames. • Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. • Built customer loyalty by placing follow-up calls for customers who reported product issues. Office Manager/Administrative Assistant Ray of Light Counseling - Vandalia, OH January 2017 to April 2021 An experienced office administrator 3+ years of experience who successfully managed the daily operations of a demanding office. Supervised staff to ensure efficient, functional running of the facility and clinical procedures. Reliable in providing patient expectations and accurate information. Responsibilities: • Responsible for answering incoming calls and returning voicemails in a customer friendly and professional way by expressing a greeting and identifying company and self. • Provide accurate and courteous information regarding our clinic and physicians to all callers. • Maintain/updating patient information and working knowledge of insurance protocols. • Scheduling patients and obtaining patient demographics and insurance information while sending and receiving any relevant forms/documents. • Verifying patient insurance and accurately recording insurance billing information. • Handling electronic medical records while remaining HIPAA compliant. • Assisting staff with any administrative duties. Education College Degree in Medical Billing & Coding Herzing University - Akron, OH January 2023 to Present High school diploma Northmont High School - Clayton, OH 2011 Skills • Cleaning Experience • Residential Cleaning • Customer service (10+ years) • Home Care • Administrative Experience • Microsoft Office • Caregiving • Office Management • Medical Scheduling • HIPAA • Medical Billing • Medical Office Experience • Medical Records • EMR Systems • ICD-10 • Patient Care • Filing • Medical Terminology • Leadership • CPT coding • Computer skills • Typing • English • Data collection • Graphic design (5 years) • Data entry (5 years) Assessments Medical receptionist skills — Proficient December 2021 Managing physician schedules and maintaining accurate patient records Full results: Proficient Medical billing — Familiar December 2021 Understanding the procedures and forms used for medical billing Full results: Familiar Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.