KAHREN LESLIE M. CHU
Current Address: 434 Unit 7 Sampaguita St., San Antonio Subd., Manibaug Paralaya,
2008 Porac, Pampanga Philippines
Mobile No-
Email Address:-
SKILLS
EDUCATION
WORK EXPERIENCES
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Advanced MS Excel user
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Customer service
Time & Project Management
Research & Strategy
Leadership & Teamwork
Detailed & Organized
Angeles University Foundation
Bachelor of Science in Business Administration
Major in Management and Entrepreneurship
Graduated 2004
Kickstart Virtual Assistance
Kickstart Virtual Assistance
December 2016 – present
• Project Management tools (Trello, Asana, Basecamp, Glip)
• Social Media management tools (Buffer, Smarterqueue)
• E-commerce related (Amazon Seller Central, Tactical Arbitrage, Keepa)
• Photo Editing (Canva, Stencil, Basic Photoshop)
• Website update (Divi 3.0 by Wordpress)
• Email Automation Lead Management (Active Campaign, Mailchimp, Interspire,
Mailshake)
Business Analyst
Keytiger
April – December 2016
• Email handling
• Recruiting and interviewing new applicants
• Creation and updating of new Excel templates
• Handling phone calls (Customer inquiries and Amazon Seller support services)
• Strategic business analysis and planning
• File management
• Web research
• Data extraction and report preparation from Amazon Seller Central and companyowned website.
Reports Specialist
West Contact Services
24F Exportbank Bldg. Pasong Tamo corner Gil Puyat Ave., Makati City
March 16, 2013 – January 8, 2016
• Generate and/or compile a variety of reports (e.g. call statistics, agent-level trending
reports, absenteeism statistics, agent performance scores, etc.) for internal customer
and external client use, which include reports for multiple sites
• Gather data from various sources, such as directly from systems or from information
services staff, in order to generate reports;
• Develop report formats for future use
Support Specialist
West Contact Services
24F Exportbank Bldg. Pasong Tamo corner Gil Puyat Ave., Makati City
Aug 13, 2011 – March 15, 2013
• Monitor real-time individual and overall line group call statistics in a timely and
accurate manner ensuring adherence to established departmental policies and
procedures
• Enter schedule adjustments, deviations and activities in Spectrum and other tools
used in monitoring agent performance and statistics.
• Ensure appropriate staff team members are notified of production employees
exceeding the limits for ALC, Hold Time, and Not Ready time;
• Report log-in ID issues to appropriate client representative for corrections;
• Serve as point of contact for general production employee questions, referring them
on as appropriate;
Phonebanking Specialist
Bank of the Philippine Islands
10F BPI Card Center, Paseo de Roxas, Makati City
July 16, 2008 – January 31, 2011
• Receive incoming calls from clients and provide information on deposits, credit cards,
loans, insurance and corporate banking accounts and services.
• Process client request when able, and send email to concerned units when needed.
Reservation Sales Agent
SC Reservations, Phils. (Intercontinental Hotels Group)
Ayala Ave corner Gil Puyat, Makati City
May 20, 2006 – July6, 2008
• Receive incoming calls from guests and other clients and assist them in making
international and local reservations in hotels associated with Six Continents
• Provide callers with information related to the hotel and their reservations.
• Transfer calls to concerned departments and do call-outs when necessary.
