Kahkasha Jamil

I am Kahkasha Jamil, a results-driven IT professional excelling in technical support and incident management. My expertise lies in troubleshooting and resolving complex issues, coupled with a solid grasp of ITIL methodologies. At Capgemini Technology Services, I actively participated in incident resolution, exceeding SLAs and earning a "Above and Beyond" award for exceptional client management. In my current role at Wipro, I efficiently handle customer-impacting incidents and executive-level escalations. With a B.Com.(Hons.) from St. Xavier's College and strong problem-solving skills, I thrive in dynamic environments. Proficient in Microsoft Excel, ServiceNow, and more, I am poised for success in any IT role. Let's connect on LinkedIn: https://www.linkedin.com/in/kahkasha-jamil.