Kagiso Mongale

KAGISO MONGALE PROFESSIONAL SUMMARY Channel & Sales professional with 15+ years’ experience across B2B sales, key account management, partner/reseller engagement, telematics, insurance and retail. Strong at building and growing wholesaler/reseller/retail relationships, driving pipeline and forecasting, enabling store/field teams, and maintaining clean, auditable CRM (Salesforce/HubSpot). RE5 completed. Immediately available and open to Channel / Distribution / Key Account / Sales roles. CORE COMPETENCIES Channel / Partner / Reseller Management Key Account Management & Client Retention Sales Strategy, Target Achievement & Forecasting Lead Generation & Pipeline Development CRM (Salesforce / HubSpot) & Reporting Cadence Joint Business Planning, Promotions & MDF usage Customer Service & Issue Resolution Negotiation & Closing Team Support / Coaching Multilingual Client Engagement PROFESSIONAL EXPERIENCE Channel Account Manager Concentrix EMEA (Client: Samsung Electronics SA) | Oct 2024 – Oct 2025 | Johannesburg (Hybrid) Built and grew relationships across wholesalers, resellers and retail groups; ran QBRs and aligned with client stakeholders. Created Joint Business Plans (targets, product mix, promo calendar, MDF usage, KPIs) and tracked performance. Drove demand generation through in-store activations, digital pushes and promotional bundles. Monitored inventory & EOL to protect margin. Enabled stores/merchandisers on product USPs, objection handling and POS/planograms; performed mystery shops. Captured and reported competitive intelligence (pricing, promos, launches) to Ops/Category weekly. Ensured rapid issue resolution on pricing, RMA and promo mechanics. Tools: Salesforce / HubSpot, Excel (lookups/pivots), sell-through dashboards. New Business Consultant Cartrack | May 2022 – Sep 2024 | South Africa (Remote) Generated and qualified leads via strategic outbound, cold calling and social selling. Presented and negotiated full fleet-management and value-added solutions to decision-makers. Maintained disciplined CRM usage (stages, activities, forecasts) and reported on pipeline. Worked with installations/recovery/customer success to ensure time-to-value and retention. Built expansion and renewal roadmaps for existing customers. Founder & Operations Lead BontleFela Entertainment | Aug 2009 – Jun 2022 | Johannesburg Launched and ran a catering/events venture: sales, pricing, operations, CX. Managed end-to-end operations: order → prep → dispatch → event service. Negotiated with suppliers, controlled costs and monitored stock/waste. Built repeat business through promotions, social content and client follow-up. Sales Advisor OUTsurance | Feb 2018 – May 2021 | Centurion (On-site) Converted inbound/outbound leads into Personal & Commercial Lines policies. Conducted FNAs and explained cover/premium/exclusions; adhered to FAIS/FICA/KYC. Executed renewal and win-back plays to defend the book. Maintained accurate CRM/call records and reported daily KPIs. Sales Executive Sobek IT (Pty) Ltd | Nov 2016 – Dec 2017 | Johannesburg (Hybrid) Owned B2B demand generation for mobile/omni-channel/digital solutions. Prospected, mapped accounts, ran discovery → proposal → close. Reported weekly on pipeline, risks and next actions; maintained CRM. Sales Consultant & Key Holder Coricraft Group | Jul 2014 – Oct 2016 | Durban Client-facing sales in a high-traffic showroom; guided on custom furniture and closed sales. Handled store operations, merchandising, cash/admin and customer escalations. Maintained performance reports and inventory accuracy. Sales Support Administrator Lendcor Group | Nov 2013 – Jun 2014 Supported senior sales consultants with quotes, paperwork, customer updates and CRM entries. Ensured documentation was accurate and on time. Junior Team Leader ALLLife | Sep 2011 – Sep 2013 Led a team of 20+ consultants; monitored daily targets and adherence. Coached on sales scripts, objection handling and compliance. Reported performance to management. Project Manager – SIFE (UJ Entrepreneurship Program) University of Johannesburg | Jul 2009 – Apr 2011 Designed and implemented entrepreneurship/community projects. Coordinated student teams and stakeholder reports. Tasting Consultant Woolworths | Apr 2004 – Dec 2008 | Sandton City Ran in-store tasting/demonstration programmes to drive sell-through. Maintained hygiene and promo standards; reported product feedback. EDUCATION National Diploma (Incomplete): Small Business Management — University of Johannesburg Grade 12 — Pampierstad High School CERTIFICATION RE5 – Regulatory Examination for Representatives (Moonstone) LANGUAGES English (Fluent) • Setswana (Fluent) • Zulu, Sotho, Xhosa, Pedi (Proficient)